it looks like the autotext is all corrupt or using a weird font. When I
insert something like file name and path it shows as ascii type but all one
character. The user had all of the users using a template directory on the
server and all of the users got the same problem at the same time. Is the
autotext all contained in the normal.dot file of some other file?

Ken wrote:
it looks like the autotext is all corrupt or using a weird font. When
I insert something like file name and path it shows as ascii type but
all one character. The user had all of the users using a template
directory on the server and all of the users got the same problem at
the same time. Is the autotext all contained in the normal.dot file
of some other file?

AutoText is stored in a template. By default that's the Normal.dot template,
but the AutoText dialog has a "Look in" dropdown that will direct new
entries to another template. See
http://www.word.mvps.org/faqs/custom...n/AutoText.htm for details.

I hope the template on the server being used by all the workstations isn't
Normal.dot -- that isn't a valid configuration. Every workstation should
have its own Normal.dot.

Anyway, it sounds like that template, whichever it is, has been corrupted.
See http://word.mvps.org/FAQs/AppErrors/CorruptDoc.htm for help. When you
get it straightened out, read
http://word.mvps.org/FAQs/MacrosVBA/...buteMacros.htm and wherever you
see "macros" think "AutoText entries" -- the issues are the same.

--
Regards,
Jay Freedman
Microsoft Word MVP FAQ: http://word.mvps.org