The Shift key does not always give upper case on first press. If held down,
second press produces the capital letter. What have I done to the formatting
and how do I undo it?

Probably you have (perhaps inadvertently) enabled some of the accessibility
options in Windows; see Control Panel | Accessibility Options.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
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"Steve@Bythorn" wrote in message
...
The Shift key does not always give upper case on first press. If held
down,
second press produces the capital letter. What have I done to the
formatting
and how do I undo it?