I hve a user here that opens up a "how to" with some screenshots in it, i've
compressed and cut the cropping area if any and it still takes forever. The
file is only 338K. I can open it just fime in my Word. Both 2003, SP-2. Dunno
what's going on. The sys in question has more than enough jam to do it. P4
3.2, 1GB RAM, 128 MB Video.

TIA,
Kevin M

Hi Kevin:

As you say, they have plenty of RAM, Video RAM, and processing power.

The next place to look would be "What else is that user running?" Do a
power-off reboot and try again: they could have their memory polluted with
all manner of dead processes if they haven't logged off for a while.

Try disabling the antivirus temporarily: it may be taking a while to examine
the document.

Clean out the TEMP directory and defrag the hard disk: it may be that the
machine is struggling to create temporary files.

Other than that, you will have to get into Performance Monitor and analyse
exactly what's going on.

Cheers

On 31/3/06 5:36 AM, in article
, "Kevin M"
wrote:

I hve a user here that opens up a "how to" with some screenshots in it, i've
compressed and cut the cropping area if any and it still takes forever. The
file is only 338K. I can open it just fime in my Word. Both 2003, SP-2. Dunno
what's going on. The sys in question has more than enough jam to do it. P4
3.2, 1GB RAM, 128 MB Video.

TIA,
Kevin M

--

Please reply to the newsgroup to maintain the thread. Please do not email
me unless I ask you to.

John McGhie
Microsoft MVP, Word and Word for Macintosh. Consultant Technical Writer
Sydney, Australia +61 (0) 4 1209 1410