We've just upgraded from Office 2000 to 2003. When I open an existing mail
merge document, I get an message saying that it can't find the database.
When I select the database, it comes back to the message saying that it can't
find the database. If I Remove All Merge Info, I can go into my mail merge
doc and link it to the database again, but then if I save it, close it, and
try to open the mail merge doc again it come back with the message saying
that it can't find the database and I start all over again.

Can anyone help please?

Move the database to the defined 'data sources' folder (or maybe the folder
containing the merge document) and re-attach it then see if it finds it any
better. You don't have to 'remove all the merge information', simply
re-attach the data file from the merge toolbar -
http://www.gmayor.com/mail_merge_lab...th_word_xp.htm

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org





Michelle wrote:
We've just upgraded from Office 2000 to 2003. When I open an
existing mail merge document, I get an message saying that it can't
find the database. When I select the database, it comes back to the
message saying that it can't find the database. If I Remove All
Merge Info, I can go into my mail merge doc and link it to the
database again, but then if I save it, close it, and try to open the
mail merge doc again it come back with the message saying that it
can't find the database and I start all over again.

Can anyone help please?

The data is in the same folder as the main document. Tried moving to Data
Sources folder and still have same result.

"Graham Mayor" wrote:

Move the database to the defined 'data sources' folder (or maybe the folder
containing the merge document) and re-attach it then see if it finds it any
better. You don't have to 'remove all the merge information', simply
re-attach the data file from the merge toolbar -
http://www.gmayor.com/mail_merge_lab...th_word_xp.htm

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org





Michelle wrote:
We've just upgraded from Office 2000 to 2003. When I open an
existing mail merge document, I get an message saying that it can't
find the database. When I select the database, it comes back to the
message saying that it can't find the database. If I Remove All
Merge Info, I can go into my mail merge doc and link it to the
database again, but then if I save it, close it, and try to open the
mail merge doc again it come back with the message saying that it
can't find the database and I start all over again.

Can anyone help please?

Damn

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org




Michelle wrote:
The data is in the same folder as the main document. Tried moving to
Data Sources folder and still have same result.

"Graham Mayor" wrote:

Move the database to the defined 'data sources' folder (or maybe the
folder containing the merge document) and re-attach it then see if
it finds it any better. You don't have to 'remove all the merge
information', simply re-attach the data file from the merge toolbar -
http://www.gmayor.com/mail_merge_lab...th_word_xp.htm

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org





Michelle wrote:
We've just upgraded from Office 2000 to 2003. When I open an
existing mail merge document, I get an message saying that it can't
find the database. When I select the database, it comes back to the
message saying that it can't find the database. If I Remove All
Merge Info, I can go into my mail merge doc and link it to the
database again, but then if I save it, close it, and try to open the
mail merge doc again it come back with the message saying that it
can't find the database and I start all over again.

Can anyone help please?

We are having the same problem. We are upgrading from 97 to 2003 and our
mail merge seems to be doing the same thing. Did you ever get a straight
answer on this?


"Michelle" wrote:

We've just upgraded from Office 2000 to 2003. When I open an existing mail
merge document, I get an message saying that it can't find the database.
When I select the database, it comes back to the message saying that it can't
find the database. If I Remove All Merge Info, I can go into my mail merge
doc and link it to the database again, but then if I save it, close it, and
try to open the mail merge doc again it come back with the message saying
that it can't find the database and I start all over again.

Can anyone help please?

Hi Robin
Yes, we did resolve it in the end. See
http://support.microsoft.com/?kbid=834699. Our network drives (where I was
saving the database) are held on a website that windows recognised as an
external site, and didnt trust. Our IT dept had to run a patch to correct
the problem.
--
Michelle


"Robin" wrote:

We are having the same problem. We are upgrading from 97 to 2003 and our
mail merge seems to be doing the same thing. Did you ever get a straight
answer on this?


"Michelle" wrote:

We've just upgraded from Office 2000 to 2003. When I open an existing mail
merge document, I get an message saying that it can't find the database.
When I select the database, it comes back to the message saying that it can't
find the database. If I Remove All Merge Info, I can go into my mail merge
doc and link it to the database again, but then if I save it, close it, and
try to open the mail merge doc again it come back with the message saying
that it can't find the database and I start all over again.

Can anyone help please?