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Company growing - need to implement SOP NOW to ensure consistent document
output but no resources allocated (must make case first & sell to management). All our engineers can (& do) cut & paste old docs from all sources to make new docs - NO control over process - chaos. Co template is noddy - totally inadequate - issues not understood by original author but now restraints are also Co politics. Could make case for resources if had strong arguments but need help. WHERE DO I GO? Currently spending +% time working, reworking & reworking docs (which are unstable and unilaterally reformat/revert to random settings) so can't guarantee what customers receive. Need help (direction/info to hook management if resources required) in order to solve problem. Must protect templates from abuse but must be accessible to all without password protection (would just be barrier, causing grumbles, not solving problem). TEMPLATES NEED TO BE "IDIOT-PROOF" AND CONSISTENT - will be used by 200+ people from variety of other disciplines. PS I'm on maternity contract but want to stay with co therefore NEED (100%+) to sort this to secure future job (company also needs this, regardless of my position). WHAT DO I HAVE TO DO? AM I (& 200 engineers) MISSING SOMETHING OBVIOUS? How does Microsoft manage to produce its technical docs? - iron discipline? |