[YMED SEYER]

Hi All,

One of my user is having problem with her MS Word. She could open any word
file by double-clicking it but when she tried to open it by going to
File-Open-Filename
MS Word application will freeze. If you close it it will say its not
responding.

I've tried to update, rename and copied new file of Normal.dot and the word
startup and the problem persist.

I'll appreciate any suggestions.

Thank you.

[YMED SEYER]

BTW, I've followed the instruction here

http://groups.google.com/group/micro...4143b42d0c3ca2
and http://support.microsoft.com/?kbid=918165.

but still the same problem.



"YMED SEYER" wrote:

Hi All,

One of my user is having problem with her MS Word. She could open any word
file by double-clicking it but when she tried to open it by going to
File-Open-Filename
MS Word application will freeze. If you close it it will say its not
responding.

I've tried to update, rename and copied new file of Normal.dot and the word
startup and the problem persist.

I'll appreciate any suggestions.

Thank you.

[YMED SEYER]

Hi Graham,

Thanks for your reply but i tried everything on the 3 links you have provided.

But still the problem persist.

Any other suggestions?

Thanks again.

"Graham Mayor" wrote:

See http://www.gmayor.com/what_to_do_when_word_crashes.htm then
http://word.mvps.org/FAQs/AppErrors/...peningWord.htm
and finally How to re-register Word when problems crop up opening files
http://word.mvps.org/FAQs/AppErrors/ReRegisterWord.htm

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org


YMED SEYER wrote:
Hi All,

One of my user is having problem with her MS Word. She could open any
word file by double-clicking it but when she tried to open it by
going to File-Open-Filename
MS Word application will freeze. If you close it it will say its not
responding.

I've tried to update, rename and copied new file of Normal.dot and
the word startup and the problem persist.

I'll appreciate any suggestions.

Thank you.

[Graham Mayor]

The only other suspect I can think of is the printer driver. Try
re-installing that.

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org


YMED SEYER wrote:
Hi Graham,

Thanks for your reply but i tried everything on the 3 links you have
provided.

But still the problem persist.

Any other suggestions?

Thanks again.

"Graham Mayor" wrote:

See http://www.gmayor.com/what_to_do_when_word_crashes.htm then
http://word.mvps.org/FAQs/AppErrors/...peningWord.htm
and finally How to re-register Word when problems crop up opening
files http://word.mvps.org/FAQs/AppErrors/ReRegisterWord.htm

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org


YMED SEYER wrote:
Hi All,

One of my user is having problem with her MS Word. She could open
any word file by double-clicking it but when she tried to open it by
going to File-Open-Filename
MS Word application will freeze. If you close it it will say its not
responding.

I've tried to update, rename and copied new file of Normal.dot and
the word startup and the problem persist.

I'll appreciate any suggestions.

Thank you.