[medEd]

Until a few weeks ago I was able to create and open documents (docs), edit
them, attach a special .dot template, and upload them into our company's web
software system so users can see the documents on web pages. However, a few
weeks ago, I changed the formatting in the special template and tried to
upload the docs without success. Thinking I also needed to change the normal
..dot template, I did so, and was still unable to upload the docs. I
discovered, however, that if I made NO changes to an old document, I could
reload it into the web system. I've tried changing the normal template to
what I thought the original formatting was, but I have not been successful.
Suggestions?

[Robert M. Franz (RMF)]

Hi medEd

medEd wrote:
Until a few weeks ago I was able to create and open documents (docs), edit
them, attach a special .dot template, and upload them into our company's web
software system so users can see the documents on web pages. However, a few
weeks ago, I changed the formatting in the special template and tried to
upload the docs without success. Thinking I also needed to change the normal
.dot template, I did so, and was still unable to upload the docs. I
discovered, however, that if I made NO changes to an old document, I could
reload it into the web system. I've tried changing the normal template to
what I thought the original formatting was, but I have not been successful.
Suggestions?

Ask the folks who provided the special template you are talking about.
What exactly is or is not happening when you attach that template and
load up your document, I doubt anyone in here is able to tell you
without knowing the full story ...

2cents
Robert
--
/"\ ASCII Ribbon Campaign | MS
\ / | MVP
X Against HTML | for
/ \ in e-mail & news | Word

[medEd]

Hi Robert,

The special Word template was developed by us here in the office. It's not
anything very fancy, it simply sets the parameters for the typeface,
headings, bulleted lists, and commented text. To create the template, I
opened the normal template, went to Format/ Styles & Formats, and selected
the half dozen styles I wanted, saved the template as the Parkinsons
template, and stored it in my Microsoft folder. Whenever I wanted to upload a
Word doc as a web page, I attached this template to the document, saved the
doc as an rtf doc, went into our software system, chose this document to be
uploaded, and uploaded it. For years, this is how I've been uploading docs
onto our web pages. But now I have MS Office 2003 (as of spring 2006), though
this problem began only a few weeks ago. Now I follow the very same
procedure, but after clicking upload, I get a blank box where the text is
supposed to appear. And the web page appears as a blank. So our users click
on an article's title, and what appears on their screens is white space where
the article is supposed to appear. So you need more/other info than this?



"Robert M. Franz (RMF)" wrote:

Hi medEd

medEd wrote:
Until a few weeks ago I was able to create and open documents (docs), edit
them, attach a special .dot template, and upload them into our company's web
software system so users can see the documents on web pages. However, a few
weeks ago, I changed the formatting in the special template and tried to
upload the docs without success. Thinking I also needed to change the normal
.dot template, I did so, and was still unable to upload the docs. I
discovered, however, that if I made NO changes to an old document, I could
reload it into the web system. I've tried changing the normal template to
what I thought the original formatting was, but I have not been successful.
Suggestions?

Ask the folks who provided the special template you are talking about.
What exactly is or is not happening when you attach that template and
load up your document, I doubt anyone in here is able to tell you
without knowing the full story ...

2cents
Robert
--
/"\ ASCII Ribbon Campaign | MS
\ / | MVP
X Against HTML | for
/ \ in e-mail & news | Word

[Robert M. Franz (RMF)]

medEd wrote:
The special Word template was developed by us here in the office. It's not
anything very fancy, it simply sets the parameters for the typeface,
headings, bulleted lists, and commented text. To create the template, I
opened the normal template, went to Format/ Styles & Formats, and selected
the half dozen styles I wanted, saved the template as the Parkinsons
template, and stored it in my Microsoft folder. Whenever I wanted to upload a
Word doc as a web page, I attached this template to the document, saved the
doc as an rtf doc, went into our software system, chose this document to be
uploaded, and uploaded it. For years, this is how I've been uploading docs
onto our web pages. But now I have MS Office 2003 (as of spring 2006), though
this problem began only a few weeks ago. Now I follow the very same
procedure, but after clicking upload, I get a blank box where the text is
supposed to appear. And the web page appears as a blank. So our users click
on an article's title, and what appears on their screens is white space where
the article is supposed to appear. So you need more/other info than this?

I see (I was expecting that some DOC2HTML conversion would take place,
but it seems you are putting the DOC files directly on your server).

What I would do in your boots: download one of those uploaded Word
documents (from the link pointing to it, choose "Save target as"). Open
it in Word: is it good?

When opening the document on the webserver normally, observe what View
you are in Word then (it must be Word, possibly within your browser).

Check (read: compare) the document before and after uploading to the
server. How exactly are you uploading (Save as in Word)?

Greetings
Robert
--
/"\ ASCII Ribbon Campaign | MS
\ / | MVP
X Against HTML | for
/ \ in e-mail & news | Word