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#1
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WORD BETA 2 - ONLINE HELP
I can't connect to Online Help. When I click on the Help Icon a small banner
comes up asking me to Click to get Online. When I click nothing happens. I've had a look at Word in Control PanelAdd/Remove Programs/Microsoft Office/Word and all the expanded tree options in Word indicate that the online help is not available. Does anyone know please how to get it enabled? Steve |
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#2
Posted to microsoft.public.word.docmanagement
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WORD BETA 2 - ONLINE HELP
You are using Beta 2 or B2TR? If Beta 2, I'd suggest to install the B2TR
patch. The online help issue might have to do with this. Patrick Schmid [OneNote MVP] -------------- http://pschmid.net *** Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80 Office 2007 Beta 2 Technical Refresh (B2TR): http://pschmid.net/blog/2006/09/18/43 *** Customize Office 2007: http://pschmid.net/office2007/customize OneNote 2007: http://pschmid.net/office2007/onenote *** Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed "Dragonman" wrote in message : I can't connect to Online Help. When I click on the Help Icon a small banner comes up asking me to Click to get Online. When I click nothing happens. I've had a look at Word in Control PanelAdd/Remove Programs/Microsoft Office/Word and all the expanded tree options in Word indicate that the online help is not available. Does anyone know please how to get it enabled? Steve |
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#3
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WORD BETA 2 - ONLINE HELP
Thank you for the reply Patrick. I am actually using the B2TR. Any ides?
Steve "Patrick Schmid [MVP]" wrote: You are using Beta 2 or B2TR? If Beta 2, I'd suggest to install the B2TR patch. The online help issue might have to do with this. Patrick Schmid [OneNote MVP] -------------- http://pschmid.net *** Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80 Office 2007 Beta 2 Technical Refresh (B2TR): http://pschmid.net/blog/2006/09/18/43 *** Customize Office 2007: http://pschmid.net/office2007/customize OneNote 2007: http://pschmid.net/office2007/onenote *** Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed "Dragonman" wrote in message : I can't connect to Online Help. When I click on the Help Icon a small banner comes up asking me to Click to get Online. When I click nothing happens. I've had a look at Word in Control PanelAdd/Remove Programs/Microsoft Office/Word and all the expanded tree options in Word indicate that the online help is not available. Does anyone know please how to get it enabled? Steve |
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#4
Posted to microsoft.public.word.docmanagement
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WORD BETA 2 - ONLINE HELP
Office menu, Word Options, Trust Center, Trust Center Settings, Privacy
Options Is the "Search Online help" setting activated? Patrick Schmid [OneNote MVP] -------------- http://pschmid.net *** Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80 Office 2007 Beta 2 Technical Refresh (B2TR): http://pschmid.net/blog/2006/09/18/43 *** Customize Office 2007: http://pschmid.net/office2007/customize OneNote 2007: http://pschmid.net/office2007/onenote *** Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed "Dragonman" wrote in message : Thank you for the reply Patrick. I am actually using the B2TR. Any ides? Steve "Patrick Schmid [MVP]" wrote: You are using Beta 2 or B2TR? If Beta 2, I'd suggest to install the B2TR patch. The online help issue might have to do with this. Patrick Schmid [OneNote MVP] -------------- http://pschmid.net *** Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80 Office 2007 Beta 2 Technical Refresh (B2TR): http://pschmid.net/blog/2006/09/18/43 *** Customize Office 2007: http://pschmid.net/office2007/customize OneNote 2007: http://pschmid.net/office2007/onenote *** Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed "Dragonman" wrote in message : I can't connect to Online Help. When I click on the Help Icon a small banner comes up asking me to Click to get Online. When I click nothing happens. I've had a look at Word in Control PanelAdd/Remove Programs/Microsoft Office/Word and all the expanded tree options in Word indicate that the online help is not available. Does anyone know please how to get it enabled? Steve |
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#5
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WORD BETA 2 - ONLINE HELP
Hi Patrick,
The answer is 'Yes'. The item 'Search MS Office for Online Help etc' is checked. What I don't understand is that when I click for online help I keep getting the message that I'm not connected to the internet even though I am. My default browser is BT Yahoo, is it possible that Word is not connecting to this somehow? Steve "Patrick Schmid [MVP]" wrote: Office menu, Word Options, Trust Center, Trust Center Settings, Privacy Options Is the "Search Online help" setting activated? Patrick Schmid [OneNote MVP] -------------- http://pschmid.net *** Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80 Office 2007 Beta 2 Technical Refresh (B2TR): http://pschmid.net/blog/2006/09/18/43 *** Customize Office 2007: http://pschmid.net/office2007/customize OneNote 2007: http://pschmid.net/office2007/onenote *** Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed "Dragonman" wrote in message : Thank you for the reply Patrick. I am actually using the B2TR. Any ides? Steve "Patrick Schmid [MVP]" wrote: You are using Beta 2 or B2TR? If Beta 2, I'd suggest to install the B2TR patch. The online help issue might have to do with this. Patrick Schmid [OneNote MVP] -------------- http://pschmid.net *** Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80 Office 2007 Beta 2 Technical Refresh (B2TR): http://pschmid.net/blog/2006/09/18/43 *** Customize Office 2007: http://pschmid.net/office2007/customize OneNote 2007: http://pschmid.net/office2007/onenote *** Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed "Dragonman" wrote in message : I can't connect to Online Help. When I click on the Help Icon a small banner comes up asking me to Click to get Online. When I click nothing happens. I've had a look at Word in Control PanelAdd/Remove Programs/Microsoft Office/Word and all the expanded tree options in Word indicate that the online help is not available. Does anyone know please how to get it enabled? Steve |
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#6
Posted to microsoft.public.word.docmanagement
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WORD BETA 2 - ONLINE HELP
If you open Internet Explorer, can you go online with it?
If not, configure IE so that you can go online. Patrick Schmid [OneNote MVP] -------------- http://pschmid.net *** Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80 Office 2007 Beta 2 Technical Refresh (B2TR): http://pschmid.net/blog/2006/09/18/43 *** Customize Office 2007: http://pschmid.net/office2007/customize OneNote 2007: http://pschmid.net/office2007/onenote *** Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed "Dragonman" wrote in message : Hi Patrick, The answer is 'Yes'. The item 'Search MS Office for Online Help etc' is checked. What I don't understand is that when I click for online help I keep getting the message that I'm not connected to the internet even though I am. My default browser is BT Yahoo, is it possible that Word is not connecting to this somehow? Steve "Patrick Schmid [MVP]" wrote: Office menu, Word Options, Trust Center, Trust Center Settings, Privacy Options Is the "Search Online help" setting activated? Patrick Schmid [OneNote MVP] -------------- http://pschmid.net *** Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80 Office 2007 Beta 2 Technical Refresh (B2TR): http://pschmid.net/blog/2006/09/18/43 *** Customize Office 2007: http://pschmid.net/office2007/customize OneNote 2007: http://pschmid.net/office2007/onenote *** Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed "Dragonman" wrote in message : Thank you for the reply Patrick. I am actually using the B2TR. Any ides? Steve "Patrick Schmid [MVP]" wrote: You are using Beta 2 or B2TR? If Beta 2, I'd suggest to install the B2TR patch. The online help issue might have to do with this. Patrick Schmid [OneNote MVP] -------------- http://pschmid.net *** Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80 Office 2007 Beta 2 Technical Refresh (B2TR): http://pschmid.net/blog/2006/09/18/43 *** Customize Office 2007: http://pschmid.net/office2007/customize OneNote 2007: http://pschmid.net/office2007/onenote *** Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed "Dragonman" wrote in message : I can't connect to Online Help. When I click on the Help Icon a small banner comes up asking me to Click to get Online. When I click nothing happens. I've had a look at Word in Control PanelAdd/Remove Programs/Microsoft Office/Word and all the expanded tree options in Word indicate that the online help is not available. Does anyone know please how to get it enabled? Steve |
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#7
Posted to microsoft.public.word.docmanagement
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WORD BETA 2 - ONLINE HELP
Yes I can go online with IE. Nonetheless Word will not connect. It still
'thinks' that I'm offline. Steve "Patrick Schmid [MVP]" wrote: If you open Internet Explorer, can you go online with it? If not, configure IE so that you can go online. Patrick Schmid [OneNote MVP] -------------- http://pschmid.net *** Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80 Office 2007 Beta 2 Technical Refresh (B2TR): http://pschmid.net/blog/2006/09/18/43 *** Customize Office 2007: http://pschmid.net/office2007/customize OneNote 2007: http://pschmid.net/office2007/onenote *** Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed "Dragonman" wrote in message : Hi Patrick, The answer is 'Yes'. The item 'Search MS Office for Online Help etc' is checked. What I don't understand is that when I click for online help I keep getting the message that I'm not connected to the internet even though I am. My default browser is BT Yahoo, is it possible that Word is not connecting to this somehow? Steve "Patrick Schmid [MVP]" wrote: Office menu, Word Options, Trust Center, Trust Center Settings, Privacy Options Is the "Search Online help" setting activated? Patrick Schmid [OneNote MVP] -------------- http://pschmid.net *** Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80 Office 2007 Beta 2 Technical Refresh (B2TR): http://pschmid.net/blog/2006/09/18/43 *** Customize Office 2007: http://pschmid.net/office2007/customize OneNote 2007: http://pschmid.net/office2007/onenote *** Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed "Dragonman" wrote in message : Thank you for the reply Patrick. I am actually using the B2TR. Any ides? Steve "Patrick Schmid [MVP]" wrote: You are using Beta 2 or B2TR? If Beta 2, I'd suggest to install the B2TR patch. The online help issue might have to do with this. Patrick Schmid [OneNote MVP] -------------- http://pschmid.net *** Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80 Office 2007 Beta 2 Technical Refresh (B2TR): http://pschmid.net/blog/2006/09/18/43 *** Customize Office 2007: http://pschmid.net/office2007/customize OneNote 2007: http://pschmid.net/office2007/onenote *** Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed "Dragonman" wrote in message : I can't connect to Online Help. When I click on the Help Icon a small banner comes up asking me to Click to get Online. When I click nothing happens. I've had a look at Word in Control PanelAdd/Remove Programs/Microsoft Office/Word and all the expanded tree options in Word indicate that the online help is not available. Does anyone know please how to get it enabled? Steve |
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#8
Posted to microsoft.public.word.docmanagement
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WORD BETA 2 - ONLINE HELP
I don't know what's going on. Have you rebooted lately?
Patrick Schmid [OneNote MVP] -------------- http://pschmid.net *** Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80 Office 2007 Beta 2 Technical Refresh (B2TR): http://pschmid.net/blog/2006/09/18/43 *** Customize Office 2007: http://pschmid.net/office2007/customize OneNote 2007: http://pschmid.net/office2007/onenote *** Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed "Dragonman" wrote in message : Yes I can go online with IE. Nonetheless Word will not connect. It still 'thinks' that I'm offline. Steve "Patrick Schmid [MVP]" wrote: If you open Internet Explorer, can you go online with it? If not, configure IE so that you can go online. Patrick Schmid [OneNote MVP] -------------- http://pschmid.net *** Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80 Office 2007 Beta 2 Technical Refresh (B2TR): http://pschmid.net/blog/2006/09/18/43 *** Customize Office 2007: http://pschmid.net/office2007/customize OneNote 2007: http://pschmid.net/office2007/onenote *** Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed "Dragonman" wrote in message : Hi Patrick, The answer is 'Yes'. The item 'Search MS Office for Online Help etc' is checked. What I don't understand is that when I click for online help I keep getting the message that I'm not connected to the internet even though I am. My default browser is BT Yahoo, is it possible that Word is not connecting to this somehow? Steve "Patrick Schmid [MVP]" wrote: Office menu, Word Options, Trust Center, Trust Center Settings, Privacy Options Is the "Search Online help" setting activated? Patrick Schmid [OneNote MVP] -------------- http://pschmid.net *** Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80 Office 2007 Beta 2 Technical Refresh (B2TR): http://pschmid.net/blog/2006/09/18/43 *** Customize Office 2007: http://pschmid.net/office2007/customize OneNote 2007: http://pschmid.net/office2007/onenote *** Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed "Dragonman" wrote in message : Thank you for the reply Patrick. I am actually using the B2TR. Any ides? Steve "Patrick Schmid [MVP]" wrote: You are using Beta 2 or B2TR? If Beta 2, I'd suggest to install the B2TR patch. The online help issue might have to do with this. Patrick Schmid [OneNote MVP] -------------- http://pschmid.net *** Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80 Office 2007 Beta 2 Technical Refresh (B2TR): http://pschmid.net/blog/2006/09/18/43 *** Customize Office 2007: http://pschmid.net/office2007/customize OneNote 2007: http://pschmid.net/office2007/onenote *** Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed "Dragonman" wrote in message : I can't connect to Online Help. When I click on the Help Icon a small banner comes up asking me to Click to get Online. When I click nothing happens. I've had a look at Word in Control PanelAdd/Remove Programs/Microsoft Office/Word and all the expanded tree options in Word indicate that the online help is not available. Does anyone know please how to get it enabled? Steve |
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#9
Posted to microsoft.public.word.docmanagement
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WORD BETA 2 - ONLINE HELP
Yes I have rebooted. I am connected to the internet with IE 7. When I try
to get the online connection via Word Help I just keep getting the message - Not Connected. Frustrating!! Steve "Patrick Schmid [MVP]" wrote: I don't know what's going on. Have you rebooted lately? Patrick Schmid [OneNote MVP] -------------- http://pschmid.net *** Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80 Office 2007 Beta 2 Technical Refresh (B2TR): http://pschmid.net/blog/2006/09/18/43 *** Customize Office 2007: http://pschmid.net/office2007/customize OneNote 2007: http://pschmid.net/office2007/onenote *** Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed "Dragonman" wrote in message : Yes I can go online with IE. Nonetheless Word will not connect. It still 'thinks' that I'm offline. Steve "Patrick Schmid [MVP]" wrote: If you open Internet Explorer, can you go online with it? If not, configure IE so that you can go online. Patrick Schmid [OneNote MVP] -------------- http://pschmid.net *** Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80 Office 2007 Beta 2 Technical Refresh (B2TR): http://pschmid.net/blog/2006/09/18/43 *** Customize Office 2007: http://pschmid.net/office2007/customize OneNote 2007: http://pschmid.net/office2007/onenote *** Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed "Dragonman" wrote in message : Hi Patrick, The answer is 'Yes'. The item 'Search MS Office for Online Help etc' is checked. What I don't understand is that when I click for online help I keep getting the message that I'm not connected to the internet even though I am. My default browser is BT Yahoo, is it possible that Word is not connecting to this somehow? Steve "Patrick Schmid [MVP]" wrote: Office menu, Word Options, Trust Center, Trust Center Settings, Privacy Options Is the "Search Online help" setting activated? Patrick Schmid [OneNote MVP] -------------- http://pschmid.net *** Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80 Office 2007 Beta 2 Technical Refresh (B2TR): http://pschmid.net/blog/2006/09/18/43 *** Customize Office 2007: http://pschmid.net/office2007/customize OneNote 2007: http://pschmid.net/office2007/onenote *** Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed "Dragonman" wrote in message : Thank you for the reply Patrick. I am actually using the B2TR. Any ides? Steve "Patrick Schmid [MVP]" wrote: You are using Beta 2 or B2TR? If Beta 2, I'd suggest to install the B2TR patch. The online help issue might have to do with this. Patrick Schmid [OneNote MVP] -------------- http://pschmid.net *** Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80 Office 2007 Beta 2 Technical Refresh (B2TR): http://pschmid.net/blog/2006/09/18/43 *** Customize Office 2007: http://pschmid.net/office2007/customize OneNote 2007: http://pschmid.net/office2007/onenote *** Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed "Dragonman" wrote in message : I can't connect to Online Help. When I click on the Help Icon a small banner comes up asking me to Click to get Online. When I click nothing happens. I've had a look at Word in Control PanelAdd/Remove Programs/Microsoft Office/Word and all the expanded tree options in Word indicate that the online help is not available. Does anyone know please how to get it enabled? Steve |
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#10
Posted to microsoft.public.word.docmanagement
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WORD BETA 2 - ONLINE HELP
Hi Steve,
Check your filewall programs to see what it's setup to allow through. Check the internet access settings for MS Office Word, MS Office Help Viewer and MS Office Online Content Viewer choices. ============= "Dragonman" wrote in message ... Yes I have rebooted. I am connected to the internet with IE 7. When I try to get the online connection via Word Help I just keep getting the message - Not Connected. Frustrating!! Steve -- Bob Buckland ?:-) MS Office System Products MVP *Courtesy is not expensive and can pay big dividends* |
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#11
Posted to microsoft.public.word.docmanagement
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WORD BETA 2 - ONLINE HELP
Can someone out there help please?
I still haven't been able to cure the problem of not being able to access online help through the Help Icon. I have tried: 1 clicking on the banner towards the top of the Help Page above the text pane. I just get the message Disconnected 2 clicking on the button at the bottom right of the screen. This has a tick beside 'Show content only from this computer' 3 I have gone through the Resources to ensure that I've clicked 'Go Online' 4 tried to change the program settings through Control PanelAdd or Remove Programs and clicking on 'Run all from my computer' It seems as though the online facility hasn't been enabled somehow. I don't know how to do this and am reluctant to try to re-install MS Office from scratch. Can anyone help please? Steve "Dragonman" wrote: Yes I have rebooted. I am connected to the internet with IE 7. When I try to get the online connection via Word Help I just keep getting the message - Not Connected. Frustrating!! Steve "Patrick Schmid [MVP]" wrote: I don't know what's going on. Have you rebooted lately? Patrick Schmid [OneNote MVP] -------------- http://pschmid.net *** Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80 Office 2007 Beta 2 Technical Refresh (B2TR): http://pschmid.net/blog/2006/09/18/43 *** Customize Office 2007: http://pschmid.net/office2007/customize OneNote 2007: http://pschmid.net/office2007/onenote *** Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed "Dragonman" wrote in message : Yes I can go online with IE. Nonetheless Word will not connect. It still 'thinks' that I'm offline. Steve "Patrick Schmid [MVP]" wrote: If you open Internet Explorer, can you go online with it? If not, configure IE so that you can go online. Patrick Schmid [OneNote MVP] -------------- http://pschmid.net *** Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80 Office 2007 Beta 2 Technical Refresh (B2TR): http://pschmid.net/blog/2006/09/18/43 *** Customize Office 2007: http://pschmid.net/office2007/customize OneNote 2007: http://pschmid.net/office2007/onenote *** Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed "Dragonman" wrote in message : Hi Patrick, The answer is 'Yes'. The item 'Search MS Office for Online Help etc' is checked. What I don't understand is that when I click for online help I keep getting the message that I'm not connected to the internet even though I am. My default browser is BT Yahoo, is it possible that Word is not connecting to this somehow? Steve "Patrick Schmid [MVP]" wrote: Office menu, Word Options, Trust Center, Trust Center Settings, Privacy Options Is the "Search Online help" setting activated? Patrick Schmid [OneNote MVP] -------------- http://pschmid.net *** Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80 Office 2007 Beta 2 Technical Refresh (B2TR): http://pschmid.net/blog/2006/09/18/43 *** Customize Office 2007: http://pschmid.net/office2007/customize OneNote 2007: http://pschmid.net/office2007/onenote *** Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed "Dragonman" wrote in message : Thank you for the reply Patrick. I am actually using the B2TR. Any ides? Steve "Patrick Schmid [MVP]" wrote: You are using Beta 2 or B2TR? If Beta 2, I'd suggest to install the B2TR patch. The online help issue might have to do with this. Patrick Schmid [OneNote MVP] -------------- http://pschmid.net *** Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80 Office 2007 Beta 2 Technical Refresh (B2TR): http://pschmid.net/blog/2006/09/18/43 *** Customize Office 2007: http://pschmid.net/office2007/customize OneNote 2007: http://pschmid.net/office2007/onenote *** Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed "Dragonman" wrote in message : I can't connect to Online Help. When I click on the Help Icon a small banner comes up asking me to Click to get Online. When I click nothing happens. I've had a look at Word in Control PanelAdd/Remove Programs/Microsoft Office/Word and all the expanded tree options in Word indicate that the online help is not available. Does anyone know please how to get it enabled? Steve |
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#12
Posted to microsoft.public.word.docmanagement
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WORD BETA 2 - ONLINE HELP
Hi Steve,
If you have selected the choice in Help to use content only from the local computer then it won't go online. That choice and the one Patrick mentioned previously in the Word options do the same thing. If one is for 'this computer' only then the other one follows. You should be seeing the local help file for the PC with that setting turned on. =============== "Dragonman" wrote in message ... Can someone out there help please? I still haven't been able to cure the problem of not being able to access online help through the Help Icon. I have tried: 1 clicking on the banner towards the top of the Help Page above the text pane. I just get the message Disconnected 2 clicking on the button at the bottom right of the screen. This has a tick beside 'Show content only from this computer' 3 I have gone through the Resources to ensure that I've clicked 'Go Online' 4 tried to change the program settings through Control PanelAdd or Remove Programs and clicking on 'Run all from my computer' It seems as though the online facility hasn't been enabled somehow. I don't know how to do this and am reluctant to try to re-install MS Office from scratch. Can anyone help please? Steve -- Bob Buckland ?:-) MS Office System Products MVP *Courtesy is not expensive and can pay big dividends* |
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#13
Posted to microsoft.public.word.docmanagement
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WORD BETA 2 - ONLINE HELP
Bob,
Brilliant. It's my Norton Firewall. I switched it off and everything worked fine. My next problem is to try to work out where Norton is blocking the access. I must confess that I do not find Norton easy to navigate around and identify what it's doing. Anyway many thanks. Steve "Bob Buckland ?:-)" wrote: Hi Steve, Check your filewall programs to see what it's setup to allow through. Check the internet access settings for MS Office Word, MS Office Help Viewer and MS Office Online Content Viewer choices. ============= "Dragonman" wrote in message ... Yes I have rebooted. I am connected to the internet with IE 7. When I try to get the online connection via Word Help I just keep getting the message - Not Connected. Frustrating!! Steve -- Bob Buckland ?:-) MS Office System Products MVP *Courtesy is not expensive and can pay big dividends* |
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#14
Posted to microsoft.public.word.docmanagement
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WORD BETA 2 - ONLINE HELP
Hello again Bob,
The issue was that I couldn't change the option from 'My Computer Only'. No matter what I did the tick kept returning there. Anyway the problem is cured now. With the benefit of your help I have adjusted the Norton firewall to allow access to the MS Office Help Viewer and can get online help. The problem appears to have been purely related to the firewall. Steve "Bob Buckland ?:-)" wrote: Hi Steve, If you have selected the choice in Help to use content only from the local computer then it won't go online. That choice and the one Patrick mentioned previously in the Word options do the same thing. If one is for 'this computer' only then the other one follows. You should be seeing the local help file for the PC with that setting turned on. =============== "Dragonman" wrote in message ... Can someone out there help please? I still haven't been able to cure the problem of not being able to access online help through the Help Icon. I have tried: 1 clicking on the banner towards the top of the Help Page above the text pane. I just get the message Disconnected 2 clicking on the button at the bottom right of the screen. This has a tick beside 'Show content only from this computer' 3 I have gone through the Resources to ensure that I've clicked 'Go Online' 4 tried to change the program settings through Control PanelAdd or Remove Programs and clicking on 'Run all from my computer' It seems as though the online facility hasn't been enabled somehow. I don't know how to do this and am reluctant to try to re-install MS Office from scratch. Can anyone help please? Steve -- Bob Buckland ?:-) MS Office System Products MVP *Courtesy is not expensive and can pay big dividends* |
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