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Word won't open
very strange problem
I work on a network at work with no problem. The company I work for has a remote connection that I use to log on to the network from home. I have DSL and use a router and a wireless laptop....no problem. I also live in explorer to open, move, copy, delete and basically do everything with my documents. My problem is when I open explorer and try and open a Word document the hour glass goes on, Word strarts to open, and then it hangs. The hour glass turns off and when I X to exit I get the Microsoft error stating it has encountered an error. This does NOT happen to any other program I use (excel, powerpoint, access, visio) only Word. I am using Windows XP Office 2002 with sp3 I also use Lotus notes and have no problem logged on remotly opening a Word document embedded in an email. I have determined that if I open up a Word document within the root of a directory in Explorer it will open. Word seems to choke when I open a Word document at a sub-level folder. If I open Word directly and obtain a document through Word I have no problem. It seems to be explorer that I cannot use when I am logged on remotley. Our help desk has re-installed word with no luck. Has anyone ever encountered this before? Any help is appreciated. Thanks! |
#2
Posted to microsoft.public.word.docmanagement
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Word won't open
See How to re-register Word when problems crop up opening files
http://word.mvps.org/FAQs/AppErrors/ReRegisterWord.htm -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org HDias wrote: very strange problem I work on a network at work with no problem. The company I work for has a remote connection that I use to log on to the network from home. I have DSL and use a router and a wireless laptop....no problem. I also live in explorer to open, move, copy, delete and basically do everything with my documents. My problem is when I open explorer and try and open a Word document the hour glass goes on, Word strarts to open, and then it hangs. The hour glass turns off and when I X to exit I get the Microsoft error stating it has encountered an error. This does NOT happen to any other program I use (excel, powerpoint, access, visio) only Word. I am using Windows XP Office 2002 with sp3 I also use Lotus notes and have no problem logged on remotly opening a Word document embedded in an email. I have determined that if I open up a Word document within the root of a directory in Explorer it will open. Word seems to choke when I open a Word document at a sub-level folder. If I open Word directly and obtain a document through Word I have no problem. It seems to be explorer that I cannot use when I am logged on remotley. Our help desk has re-installed word with no luck. Has anyone ever encountered this before? Any help is appreciated. Thanks! |
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