[jhickey]

We've been experiencing some weird MS Word to MS Word conversion problems for
some users lately. If a user creates a document in MS Word on an older
computer, then we upgrade them to a new computer with WinXP and Word2003,
there's some weird stuff happening with the fonts. For example, bullets have
strange characters, quotations and apostrophe's don't look right, etc....

Anybody else having this problem or know of a fix??

[Jay Freedman]

I'll assume that the new computer is newly imaged, or that Windows XP and
Office 2003 have been installed from scratch, rather than upgraded. The list
of fonts that are supplied with those two products isn't quite the same as
the fonts that come with Windows 2000 and Office XP (2002). The lists are
available at http://www.microsoft.com/typography/fonts/default.aspx. When
you upgrade, the old fonts aren't removed; but a clean install doesn't give
you everything you used to have.

I suspect that the documents use one or more fonts that aren't available on
the new machines, and Word is making substitutions.

In a document that displays the problem, go to Tools Options
Compatibility Fonst Substitution and see whether any fonts have been
substituted. If so, it might be that the font is available in the newer
versions but simply hasn't been installed (there are choices in the "custom"
section of the Office installer), or the font might be only in the older
versions. If the latter, you can copy the font files from an old computer to
the new ones and install them in the C:\Windows\Fonts folder.

--
Regards,
Jay Freedman
Microsoft Word MVP FAQ: http://word.mvps.org
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jhickey wrote:
We've been experiencing some weird MS Word to MS Word conversion
problems for some users lately. If a user creates a document in MS
Word on an older computer, then we upgrade them to a new computer
with WinXP and Word2003, there's some weird stuff happening with the
fonts. For example, bullets have strange characters, quotations and
apostrophe's don't look right, etc....

Anybody else having this problem or know of a fix??