hi guys

just reinstalled windows xp and ofiice 2003 professional on my computer but
when i try and open my word files, word says that document is unavailible.
This happens to all word files on my computer.

any help please???

If you are running Norton AntiVirus, disable its Office Plug-in.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

"rsk84" wrote in message
...
hi guys

just reinstalled windows xp and ofiice 2003 professional on my computer
but
when i try and open my word files, word says that document is unavailible.
This happens to all word files on my computer.

any help please???

i am not running norton antivirus. when i close word it asks me if i want to
save changes to normal.dot. it then says changes have been made to the global
template, Normal.dot and asks if i want to save the changes

"Suzanne S. Barnhill" wrote:

If you are running Norton AntiVirus, disable its Office Plug-in.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

"rsk84" wrote in message
...
hi guys

just reinstalled windows xp and ofiice 2003 professional on my computer
but
when i try and open my word files, word says that document is unavailible.
This happens to all word files on my computer.

any help please???

Throw your computer against the wall. No.. not really... Check to see if Word
has loaded a ton of temp files. The junky things have caused me problems in
the past. Sounds like a file lock issue. These files generally take the
following form: ~unexplainablename.tmp
tara

"rsk1984" wrote:

i am not running norton antivirus. when i close word it asks me if i want to
save changes to normal.dot. it then says changes have been made to the global
template, Normal.dot and asks if i want to save the changes

"Suzanne S. Barnhill" wrote:

If you are running Norton AntiVirus, disable its Office Plug-in.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

"rsk84" wrote in message
...
hi guys

just reinstalled windows xp and ofiice 2003 professional on my computer
but
when i try and open my word files, word says that document is unavailible.
This happens to all word files on my computer.

any help please???

See http://office.microsoft.com/en-us/as...514521033.aspx

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

"rsk1984" wrote in message
...
i am not running norton antivirus. when i close word it asks me if i want
to
save changes to normal.dot. it then says changes have been made to the
global
template, Normal.dot and asks if i want to save the changes

"Suzanne S. Barnhill" wrote:

If you are running Norton AntiVirus, disable its Office Plug-in.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the
newsgroup so
all may benefit.

"rsk84" wrote in message
...
hi guys

just reinstalled windows xp and ofiice 2003 professional on my
computer
but
when i try and open my word files, word says that document is
unavailible.
This happens to all word files on my computer.

any help please???