[Fred]

Does anyone know if the below error is a bug or how to fix:

"The document information panel was unable to load!"

Has anyone had this error in 2007 and fixed it? Is it a bug?

I've run Word in safe mode 3 times and run Diagnostics twice and Office
Repair twice?

Any help appreciated?

Regards

[Beth Melton]

Do you also have InfoPath installed? If so, on the Developer tab, click
Document Information Panel and see if it's pointing to a non-existent file.

Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Co-author of Word 2007 Inside Out:
http://www.microsoft.com/MSPress/boo...x#AboutTheBook

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/

"Fred" wrote in message
...
Does anyone know if the below error is a bug or how to fix:

"The document information panel was unable to load!"

Has anyone had this error in 2007 and fixed it? Is it a bug?

I've run Word in safe mode 3 times and run Diagnostics twice and Office
Repair twice?

Any help appreciated?

Regards

[Fred]

No Beth - using 2007 Professional Academic and the other install of same
version of software is showing Word Doc Props no problem (separate machine).
It worked last week!

Thanks for help.


"Beth Melton" wrote in message
...
Do you also have InfoPath installed? If so, on the Developer tab, click
Document Information Panel and see if it's pointing to a non-existent
file.

Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Co-author of Word 2007 Inside Out:
http://www.microsoft.com/MSPress/boo...x#AboutTheBook

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/

"Fred" wrote in message
...
Does anyone know if the below error is a bug or how to fix:

"The document information panel was unable to load!"

Has anyone had this error in 2007 and fixed it? Is it a bug?

I've run Word in safe mode 3 times and run Diagnostics twice and Office
Repair twice?

Any help appreciated?

Regards

[Herb Tyson [MVP]]

I had that problem right after Word 2007 was released. It's some kind of
settings problem, but I never was able to fix it (tried all kinds of
registry surgery, as well as copying entire directory trees from a working
profile to the one that wasn't working). In the end the only thing that
worked was to create a new user account in Windows. The new profile didn't
have the problem, and it hasn't recurred. A pain, yes... but it worked.

--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com


"Fred" wrote in message
...
No Beth - using 2007 Professional Academic and the other install of same
version of software is showing Word Doc Props no problem (separate
machine). It worked last week!

Thanks for help.


"Beth Melton" wrote in message
...
Do you also have InfoPath installed? If so, on the Developer tab, click
Document Information Panel and see if it's pointing to a non-existent
file.

Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Co-author of Word 2007 Inside Out:
http://www.microsoft.com/MSPress/boo...x#AboutTheBook

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/

"Fred" wrote in message
...
Does anyone know if the below error is a bug or how to fix:

"The document information panel was unable to load!"

Has anyone had this error in 2007 and fixed it? Is it a bug?

I've run Word in safe mode 3 times and run Diagnostics twice and Office
Repair twice?

Any help appreciated?

Regards

[Fred]

Thanks
I've sent a request to MS Support.
I have run Diagnostics, Repairs, Removed, Reinstalled (absolutely useless as
it came back with every setting I had before I uninstalled) -- nice to know
I have NO CONTROL over installations whatsover with MS?

I've tried turning things off? Shall give that a go.
Many thanks

"Herb Tyson [MVP]" wrote in message
...
I had that problem right after Word 2007 was released. It's some kind of
settings problem, but I never was able to fix it (tried all kinds of
registry surgery, as well as copying entire directory trees from a working
profile to the one that wasn't working). In the end the only thing that
worked was to create a new user account in Windows. The new profile didn't
have the problem, and it hasn't recurred. A pain, yes... but it worked.

--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com


"Fred" wrote in message
...
No Beth - using 2007 Professional Academic and the other install of same
version of software is showing Word Doc Props no problem (separate
machine). It worked last week!

Thanks for help.


"Beth Melton" wrote in message
...
Do you also have InfoPath installed? If so, on the Developer tab, click
Document Information Panel and see if it's pointing to a non-existent
file.

Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Co-author of Word 2007 Inside Out:
http://www.microsoft.com/MSPress/boo...x#AboutTheBook

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/

"Fred" wrote in message
...
Does anyone know if the below error is a bug or how to fix:

"The document information panel was unable to load!"

Has anyone had this error in 2007 and fixed it? Is it a bug?

I've run Word in safe mode 3 times and run Diagnostics twice and Office
Repair twice?

Any help appreciated?

Regards

[Fred]

Herb,

You'll be pleased to know it did not work - settings were in default mode.
I opened Word first and Home Button Prepare Properties
same error.
Basically I cannot eradicate it... The new profile should have done the
trick.
I thought it wouldn't because I'd already accepted the allow file to be
downloaded from Office checked all 3 boxes on first install of program and
the Diagnostics told me I had not. So something is corrupt somewhere.

Many thanks for help ....
"Fred" wrote in message
...
Thanks
I've sent a request to MS Support.
I have run Diagnostics, Repairs, Removed, Reinstalled (absolutely useless
as it came back with every setting I had before I uninstalled) -- nice to
know I have NO CONTROL over installations whatsover with MS?

I've tried turning things off? Shall give that a go.
Many thanks

"Herb Tyson [MVP]" wrote in message
...
I had that problem right after Word 2007 was released. It's some kind of
settings problem, but I never was able to fix it (tried all kinds of
registry surgery, as well as copying entire directory trees from a working
profile to the one that wasn't working). In the end the only thing that
worked was to create a new user account in Windows. The new profile didn't
have the problem, and it hasn't recurred. A pain, yes... but it worked.

--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com


"Fred" wrote in message
...
No Beth - using 2007 Professional Academic and the other install of same
version of software is showing Word Doc Props no problem (separate
machine). It worked last week!

Thanks for help.


"Beth Melton" wrote in message
...
Do you also have InfoPath installed? If so, on the Developer tab, click
Document Information Panel and see if it's pointing to a non-existent
file.

Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Co-author of Word 2007 Inside Out:
http://www.microsoft.com/MSPress/boo...x#AboutTheBook

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/

"Fred" wrote in message
...
Does anyone know if the below error is a bug or how to fix:

"The document information panel was unable to load!"

Has anyone had this error in 2007 and fixed it? Is it a bug?

I've run Word in safe mode 3 times and run Diagnostics twice and
Office Repair twice?

Any help appreciated?

Regards

[essam]

I am facing the same problem with word 2007 , i am connecting to a sharepoint
server 2007 , the document information panel appears normaly on some machines
but on another ones i get the error " document information panel unable to
load "

hope to receive any help from you

thanks for your concern

"Fred" wrote:

Does anyone know if the below error is a bug or how to fix:

"The document information panel was unable to load!"

Has anyone had this error in 2007 and fixed it? Is it a bug?

I've run Word in safe mode 3 times and run Diagnostics twice and Office
Repair twice?

Any help appreciated?

Regards

[Summer]

From your problem description, I understand that Error "The document
information panel was unable to load!"


Certainly have - it is a registry error, may you have better luck than I,
meaning I deleted the hard disk and reintalled (and no problem) but I did
speak to MS Support and one of the MVPs had the issue in Beta and did a New
Profile - that worked for him. It may work for you it did not work for me
and I ran out of time in 3 days and had to reinstall it was quicker than
scouring the registry to remove the error.

This is what I tried:
Deleting Normal.dotm did not work

Creating a new profile did not work (MPV offered this one)

Safe mode did not work

Neither repair nor diagnostics worked

Neither did uninstall and reinstall because the registry did not clear.


------------------------------------------------------------------------------------------------------------------------------------

Support offered:



I appreciate that You done the basic steps of troubleshooting



This error most of time cause It because of the registry of application get
corrupt

Try Create new User account of the windows xp

Try to open the word application in new user account




Support 2
It's a new issue for us

Try open word in windows safe mode



Reboot computer

Tab F8 key on top of the keyboard continually

After reboot it show you the advance option

We need to select safe mode

And select the username [not the administrator account]

Select yes

Try to open word application

Check it is working in safe mode of window



There are some DLL registry search solutions will hunt them down if you
don't succeed with a NEW PROFILE - I think that's the way to go...



Much better luck than I had (even though I had lots of input).



www.docsliveonline.com




"essam" wrote in message
...
I am facing the same problem with word 2007 , i am connecting to a
sharepoint
server 2007 , the document information panel appears normaly on some
machines
but on another ones i get the error " document information panel unable to
load "

hope to receive any help from you

thanks for your concern

"Fred" wrote:

Does anyone know if the below error is a bug or how to fix:

"The document information panel was unable to load!"

Has anyone had this error in 2007 and fixed it? Is it a bug?

I've run Word in safe mode 3 times and run Diagnostics twice and Office
Repair twice?

Any help appreciated?

Regards