[Freida]

I have about 10 office documents that I cannot print. However, I am not
getting any error messages. As a matter of fact, I get the message saying
that it has been sent to the printer. The job even leaves the print q but
nothing comes out of the printer. As I stated before, there are only 10 out
of about 50 documents that don't print, which leads me to believe that it is
not my printer. I think it there is setting somewhere that I just cannot
seem to find. Please help. Thanks

[Freida]

these are documents that were produced in MS word. It has to be MS word,
otherwise, wouldn''t I have this problem when I print reports, spreadsheets,
presentations, etc. And it is not even all of the word doc. just a few Ms
word documents. The latest printer driver is installed on the printer. The
printer prints fine with the exception of like ten word docurments. I know
it doesn't make sense, but it has to be a word issue, b/c it does not happen
with any thing else I send to the printer. Also the printer is a network
printer -xerox phaser 8660 laserjet.

"CyberTaz" wrote:

Let me see if I have this straight:

A- You issue the Print command in Word,

B- The job goes to the print queue,

C- The job leaves the print queue,

D- The printer doesn't print the document.

Exactly how is this attributable to Word when it is completely out of the
loop once B is completed?:-)

Have you updated your printer driver since moving to 2007?

When you say "office documents", are they all Word files or files produced
by other apps as well?
--
Regards |:)
Bob Jones
[MVP] Office:Mac

"Freida" wrote in message
...
I have about 10 office documents that I cannot print. However, I am not
getting any error messages. As a matter of fact, I get the message saying
that it has been sent to the printer. The job even leaves the print q but
nothing comes out of the printer. As I stated before, there are only 10
out
of about 50 documents that don't print, which leads me to believe that it
is
not my printer. I think it there is setting somewhere that I just
cannot
seem to find. Please help. Thanks

[CyberTaz]

Let me see if I have this straight:

A- You issue the Print command in Word,

B- The job goes to the print queue,

C- The job leaves the print queue,

D- The printer doesn't print the document.

Exactly how is this attributable to Word when it is completely out of the
loop once B is completed?:-)

Have you updated your printer driver since moving to 2007?

When you say "office documents", are they all Word files or files produced
by other apps as well?
--
Regards |:)
Bob Jones
[MVP] Office:Mac

"Freida" wrote in message
...
I have about 10 office documents that I cannot print. However, I am not
getting any error messages. As a matter of fact, I get the message saying
that it has been sent to the printer. The job even leaves the print q but
nothing comes out of the printer. As I stated before, there are only 10
out
of about 50 documents that don't print, which leads me to believe that it
is
not my printer. I think it there is setting somewhere that I just
cannot
seem to find. Please help. Thanks

[CyberTaz]

Hi Freida -

I'm not trying to be difficult, but there is no setting in Word that
regulates what percentage of your docs get printed. Likewise, if it were a
Word problem it seems that there would be significantly more than 10 out of
the 50 that fail to print. Also, Word's file structure has always been one
of the more comlplex even though "word processing" may seem to be one of the
"least demanding" tasks. It isn't uncommon for a printer to handle some jobs
OK & yet have a problem with others. And, like I said before, once the job
is handed off to the printer/print server Word is no longer involved - in
fact, once the Print command is issued the operating system, printer/driver
& their connectivity pretty much carry the ball from there.

I still don't think the problem is Word, but it _could_ be something about
the individual documents.

Is it always the same 10 documents? Is there anything these docs have in
common that distinguishes them from the ones that do print OK: Layout
changes with section breaks, graphic content, large/nested tables, etc.?
Have you tried printing these same documents from another system and/or to a
different printer? Are they in .doc or .docx format? Have you tried saving
any of these files in an earlier (non-.docx) or RTF format to see if that
would print? Did they originate in Word 2007 or were they created in an
earlier version - if so, which?

Also - and it may just be a matter of phrasing - but drivers don't get
installed on the printer, they get installed on the systems that use the
printer. The driver needs to be updated on each system that accesses the
printer.

--
Regards |:)
Bob Jones
[MVP] Office:Mac

"Freida" wrote in message
...
these are documents that were produced in MS word. It has to be MS word,
otherwise, wouldn''t I have this problem when I print reports,
spreadsheets,
presentations, etc. And it is not even all of the word doc. just a few
Ms
word documents. The latest printer driver is installed on the printer.
The
printer prints fine with the exception of like ten word docurments. I
know
it doesn't make sense, but it has to be a word issue, b/c it does not
happen
with any thing else I send to the printer. Also the printer is a network
printer -xerox phaser 8660 laserjet.

"CyberTaz" wrote:

Let me see if I have this straight:

A- You issue the Print command in Word,

B- The job goes to the print queue,

C- The job leaves the print queue,

D- The printer doesn't print the document.

Exactly how is this attributable to Word when it is completely out of the
loop once B is completed?:-)

Have you updated your printer driver since moving to 2007?

When you say "office documents", are they all Word files or files
produced
by other apps as well?
--
Regards |:)
Bob Jones
[MVP] Office:Mac

"Freida" wrote in message
...
I have about 10 office documents that I cannot print. However, I am not
getting any error messages. As a matter of fact, I get the message
saying
that it has been sent to the printer. The job even leaves the print q
but
nothing comes out of the printer. As I stated before, there are only
10
out
of about 50 documents that don't print, which leads me to believe that
it
is
not my printer. I think it there is setting somewhere that I just
cannot
seem to find. Please help. Thanks

[Eva]

Help I have had to reinstall my office xp professional
when i click on the printer icon in my toolbar it goes to save and it does
not save in word document format it says xps XPS Document [*.xpx] i need to
know how to change this i have uninstalled and reinstalled and done system
restore i don't know where else to look for information


"Freida" wrote:

I have about 10 office documents that I cannot print. However, I am not
getting any error messages. As a matter of fact, I get the message saying
that it has been sent to the printer. The job even leaves the print q but
nothing comes out of the printer. As I stated before, there are only 10 out
of about 50 documents that don't print, which leads me to believe that it is
not my printer. I think it there is setting somewhere that I just cannot
seem to find. Please help. Thanks

[CyberTaz]

Although this should have been posted as a separate issue...

It seems that the Microsoft PDF/XPS generator has been set as your default
printer. Rather than clicking the Print button go to File Print & select
the printer you want to use. You may also need to use the Window Printer
Control Panel to reset your default printer to whatever you normally use.

HTH |:)
Bob Jones
[MVP] Office:Mac



On 8/5/07 1:58 PM, in article
, "eva"
wrote:

Help I have had to reinstall my office xp professional
when i click on the printer icon in my toolbar it goes to save and it does
not save in word document format it says xps XPS Document [*.xpx] i need to
know how to change this i have uninstalled and reinstalled and done system
restore i don't know where else to look for information


"Freida" wrote:

I have about 10 office documents that I cannot print. However, I am not
getting any error messages. As a matter of fact, I get the message saying
that it has been sent to the printer. The job even leaves the print q but
nothing comes out of the printer. As I stated before, there are only 10 out
of about 50 documents that don't print, which leads me to believe that it is
not my printer. I think it there is setting somewhere that I just cannot
seem to find. Please help. Thanks

[SamPris]

Rephrase your question....

If some print and others don't.... Are they all in your Print Que waiting to
be printed?
if Yes... turn printer off then on again seems with somehow the print jobs
create a log jam and need to be redirected... you will see once printer is
back online all your documents printing.

Also another way to print your doc's is right click the filename print you
do not need word opened for this.

hope this helps

"Freida" wrote:

these are documents that were produced in MS word. It has to be MS word,
otherwise, wouldn''t I have this problem when I print reports, spreadsheets,
presentations, etc. And it is not even all of the word doc. just a few Ms
word documents. The latest printer driver is installed on the printer. The
printer prints fine with the exception of like ten word docurments. I know
it doesn't make sense, but it has to be a word issue, b/c it does not happen
with any thing else I send to the printer. Also the printer is a network
printer -xerox phaser 8660 laserjet.

"CyberTaz" wrote:

Let me see if I have this straight:

A- You issue the Print command in Word,

B- The job goes to the print queue,

C- The job leaves the print queue,

D- The printer doesn't print the document.

Exactly how is this attributable to Word when it is completely out of the
loop once B is completed?:-)

Have you updated your printer driver since moving to 2007?

When you say "office documents", are they all Word files or files produced
by other apps as well?
--
Regards |:)
Bob Jones
[MVP] Office:Mac

"Freida" wrote in message
...
I have about 10 office documents that I cannot print. However, I am not
getting any error messages. As a matter of fact, I get the message saying
that it has been sent to the printer. The job even leaves the print q but
nothing comes out of the printer. As I stated before, there are only 10
out
of about 50 documents that don't print, which leads me to believe that it
is
not my printer. I think it there is setting somewhere that I just
cannot
seem to find. Please help. Thanks