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#1
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template questions
A consultant created a Word template for my client. It includes a logo image
and several Text Form Fields (you click on the grey highlighted text and the entire text is selected to be replaced with what you type). My client has one of their customers who cannot open docs based on this template so I'm investigating. The open either generates a "this document contains a virus" error or the open simply hangs and it does this for all recipients at that customer. How are these "fields" created in Word? I'm wondering if the resulting doc contains a macro? Is there a way I can see the doc in Raw mode ? Thanks for any clues here. |
#2
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template questions
Given that there is no virus checking in Word, I would look first at an
over-enthusiastic virus checking software on your client's PC. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Dabbler wrote: A consultant created a Word template for my client. It includes a logo image and several Text Form Fields (you click on the grey highlighted text and the entire text is selected to be replaced with what you type). My client has one of their customers who cannot open docs based on this template so I'm investigating. The open either generates a "this document contains a virus" error or the open simply hangs and it does this for all recipients at that customer. How are these "fields" created in Word? I'm wondering if the resulting doc contains a macro? Is there a way I can see the doc in Raw mode ? Thanks for any clues here. |
#3
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template questions
over enthusiastic or not, the mail is being rejected by the security
infrastructure of a fortune 500 company. Something in the Word document is triggering the AV scanner to reject it. It only happens with documents created from a temploate with Text Form Fields. I would like to find out what is different about this kind of resulting document to see if there is a workaround. M. "Graham Mayor" wrote: Given that there is no virus checking in Word, I would look first at an over-enthusiastic virus checking software on your client's PC. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Dabbler wrote: A consultant created a Word template for my client. It includes a logo image and several Text Form Fields (you click on the grey highlighted text and the entire text is selected to be replaced with what you type). My client has one of their customers who cannot open docs based on this template so I'm investigating. The open either generates a "this document contains a virus" error or the open simply hangs and it does this for all recipients at that customer. How are these "fields" created in Word? I'm wondering if the resulting doc contains a macro? Is there a way I can see the doc in Raw mode ? Thanks for any clues here. |
#4
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template questions
Just because the company is successful doesn't mean that its AV software is
any good or that its security is well configured. It merely means that there will be some jobsworth in charge of IT support who is going to be hard to convinvce that what they are doing is inappropriate. There should be no reason to virus check each document as it is opened, and to that end most users turn off such checking. In particular Norton AV is notorious for getting in the way and its Office Plug-in should be turned off. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Dabbler wrote: over enthusiastic or not, the mail is being rejected by the security infrastructure of a fortune 500 company. Something in the Word document is triggering the AV scanner to reject it. It only happens with documents created from a temploate with Text Form Fields. I would like to find out what is different about this kind of resulting document to see if there is a workaround. M. "Graham Mayor" wrote: Given that there is no virus checking in Word, I would look first at an over-enthusiastic virus checking software on your client's PC. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Dabbler wrote: A consultant created a Word template for my client. It includes a logo image and several Text Form Fields (you click on the grey highlighted text and the entire text is selected to be replaced with what you type). My client has one of their customers who cannot open docs based on this template so I'm investigating. The open either generates a "this document contains a virus" error or the open simply hangs and it does this for all recipients at that customer. How are these "fields" created in Word? I'm wondering if the resulting doc contains a macro? Is there a way I can see the doc in Raw mode ? Thanks for any clues here. |
#5
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template questions
Well, that might be good advice if Word didn't allow malicios macro and VB
script execution. I know Microsoft has security fixes out but that jobsworth can't be sure they're installed on every pc on the network, so he probably has some corporate version of AV with policy set to prohibit execution if document is opened off the net. I would just like more information on what the difference is between the guts of two documents, the ones that open successfully and the ones that are created with text form fields and fail. "Graham Mayor" wrote: Just because the company is successful doesn't mean that its AV software is any good or that its security is well configured. It merely means that there will be some jobsworth in charge of IT support who is going to be hard to convinvce that what they are doing is inappropriate. There should be no reason to virus check each document as it is opened, and to that end most users turn off such checking. In particular Norton AV is notorious for getting in the way and its Office Plug-in should be turned off. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Dabbler wrote: over enthusiastic or not, the mail is being rejected by the security infrastructure of a fortune 500 company. Something in the Word document is triggering the AV scanner to reject it. It only happens with documents created from a temploate with Text Form Fields. I would like to find out what is different about this kind of resulting document to see if there is a workaround. M. "Graham Mayor" wrote: Given that there is no virus checking in Word, I would look first at an over-enthusiastic virus checking software on your client's PC. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Dabbler wrote: A consultant created a Word template for my client. It includes a logo image and several Text Form Fields (you click on the grey highlighted text and the entire text is selected to be replaced with what you type). My client has one of their customers who cannot open docs based on this template so I'm investigating. The open either generates a "this document contains a virus" error or the open simply hangs and it does this for all recipients at that customer. How are these "fields" created in Word? I'm wondering if the resulting doc contains a macro? Is there a way I can see the doc in Raw mode ? Thanks for any clues here. |
#6
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template questions
While the idea is good, if only Word (or Microsoft) didn't allow malicious
macro and VB script execution, how would they determine what is malicious and what isn't? For example I develop custom solutions a procedure in one solution deleted all files from a specific folder (it moves them to another folder first) and there are others that delete specific files. This code is fine and it isn't malicious - it's what my client wants. I could create a similar macro, place it in a document, email it to you, and upon opening the document it would delete all files in your My Documents folder or delete other files. Now, of course this macro would be malicious. However the only difference is the intent of the macro - not the code contained in the macro. So the biggest issue is intent. If a computer could determine intent then this long-standing problem would have been fixed years ago. :-) Please post all follow-up questions to the newsgroup. Requests for assistance by email cannot be acknowledged. ~~~~~~~~~~~~~~~ Beth Melton Microsoft Office MVP Coauthor of Word 2007 Inside Out: http://www.microsoft.com/MSPress/boo...x#AboutTheBook Word FAQ: http://mvps.org/word TechTrax eZine: http://mousetrax.com/techtrax/ MVP FAQ site: http://mvps.org/ "Dabbler" wrote in message ... Well, that might be good advice if Word didn't allow malicios macro and VB script execution. |
#7
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template questions
If the document contains only Word form fields, those added using the Forms
toolbar and not the Control Toolbox, then it shouldn't contain any macros and pass macro security with flying colors. From what you describe, it does sound like the client is using Norton AV and the "Enable Office Plug-in" option is turned on. As Graham noted in another post in this thread, this option is notorious at thinking perfectly fine files contain a virus (when there is only text in the file) and prevents you from opening them. I'd enquire about their virus scanner. If that is the problem then it's likely your files aren't the only ones they are unable to open. Please post all follow-up questions to the newsgroup. Requests for assistance by email cannot be acknowledged. ~~~~~~~~~~~~~~~ Beth Melton Microsoft Office MVP Coauthor of Word 2007 Inside Out: http://www.microsoft.com/MSPress/boo...x#AboutTheBook Word FAQ: http://mvps.org/word TechTrax eZine: http://mousetrax.com/techtrax/ MVP FAQ site: http://mvps.org/ "Dabbler" wrote in message ... A consultant created a Word template for my client. It includes a logo image and several Text Form Fields (you click on the grey highlighted text and the entire text is selected to be replaced with what you type). My client has one of their customers who cannot open docs based on this template so I'm investigating. The open either generates a "this document contains a virus" error or the open simply hangs and it does this for all recipients at that customer. How are these "fields" created in Word? I'm wondering if the resulting doc contains a macro? Is there a way I can see the doc in Raw mode ? Thanks for any clues here. |
#8
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template questions
I will inquire as to the AV scanner, although these are top level executives
and I don't want to bother them unduly. They claim my clients attachments are the only ones causing a problem. Perpahs my client is the only one generating documents from a forms field template. Clearly there is something different when a document is created from a template with form fields... for instance when I look at the doc in a text editor I see references to external web sites like the Microsoft SmartTags schema URL. There is a whole bunch of stuff in this doc that doesn't appear in an ordinary Word doc. "Beth Melton" wrote: If the document contains only Word form fields, those added using the Forms toolbar and not the Control Toolbox, then it shouldn't contain any macros and pass macro security with flying colors. From what you describe, it does sound like the client is using Norton AV and the "Enable Office Plug-in" option is turned on. As Graham noted in another post in this thread, this option is notorious at thinking perfectly fine files contain a virus (when there is only text in the file) and prevents you from opening them. I'd enquire about their virus scanner. If that is the problem then it's likely your files aren't the only ones they are unable to open. Please post all follow-up questions to the newsgroup. Requests for assistance by email cannot be acknowledged. ~~~~~~~~~~~~~~~ Beth Melton Microsoft Office MVP Coauthor of Word 2007 Inside Out: http://www.microsoft.com/MSPress/boo...x#AboutTheBook Word FAQ: http://mvps.org/word TechTrax eZine: http://mousetrax.com/techtrax/ MVP FAQ site: http://mvps.org/ "Dabbler" wrote in message ... A consultant created a Word template for my client. It includes a logo image and several Text Form Fields (you click on the grey highlighted text and the entire text is selected to be replaced with what you type). My client has one of their customers who cannot open docs based on this template so I'm investigating. The open either generates a "this document contains a virus" error or the open simply hangs and it does this for all recipients at that customer. How are these "fields" created in Word? I'm wondering if the resulting doc contains a macro? Is there a way I can see the doc in Raw mode ? Thanks for any clues here. |
#9
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template questions
Point well taken.. software is still quite ignorant. But opening a document from the temporary cache vs local folder is probably a good decision point for scanners... and I think that's what's happening here. Most executives don't have the patience to save a doc first, then open it. They see the attachment and want to view the content with one click. I use GMail which has a doc viewer built in.. so I can preview a doc before I decide to download and open it. M. "Beth Melton" wrote: While the idea is good, if only Word (or Microsoft) didn't allow malicious macro and VB script execution, how would they determine what is malicious and what isn't? For example I develop custom solutions a procedure in one solution deleted all files from a specific folder (it moves them to another folder first) and there are others that delete specific files. This code is fine and it isn't malicious - it's what my client wants. I could create a similar macro, place it in a document, email it to you, and upon opening the document it would delete all files in your My Documents folder or delete other files. Now, of course this macro would be malicious. However the only difference is the intent of the macro - not the code contained in the macro. So the biggest issue is intent. If a computer could determine intent then this long-standing problem would have been fixed years ago. :-) Please post all follow-up questions to the newsgroup. Requests for assistance by email cannot be acknowledged. ~~~~~~~~~~~~~~~ Beth Melton Microsoft Office MVP Coauthor of Word 2007 Inside Out: http://www.microsoft.com/MSPress/boo...x#AboutTheBook Word FAQ: http://mvps.org/word TechTrax eZine: http://mousetrax.com/techtrax/ MVP FAQ site: http://mvps.org/ "Dabbler" wrote in message ... Well, that might be good advice if Word didn't allow malicios macro and VB script execution. |
#10
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template questions
Nope. There really is no difference between the two. Granted there are some
differences, such as templates can also store AutoText and such, but what you see in the template can also appear in any document depending on the content. You can remove the Smart Tags (it's possible a virus scanner might find them threatening). Go to Tools/AutoCorrect Options/Smart Tags. Click the Remove Smart Tags button and if you do not want to add other smart tags in your documents/templates then turn off "Label text with Smart Tags". What other items do you see? If you want to email the file to me I can take a look at it for you. To obtain a valid email address, remove NoSpam4Me from: Please post all follow-up questions to the newsgroup. Requests for assistance by email cannot be acknowledged. ~~~~~~~~~~~~~~~ Beth Melton Microsoft Office MVP Coauthor of Word 2007 Inside Out: http://www.microsoft.com/MSPress/boo...x#AboutTheBook Word FAQ: http://mvps.org/word TechTrax eZine: http://mousetrax.com/techtrax/ MVP FAQ site: http://mvps.org/ "Dabbler" wrote in message ... I will inquire as to the AV scanner, although these are top level executives and I don't want to bother them unduly. They claim my clients attachments are the only ones causing a problem. Perpahs my client is the only one generating documents from a forms field template. Clearly there is something different when a document is created from a template with form fields... for instance when I look at the doc in a text editor I see references to external web sites like the Microsoft SmartTags schema URL. There is a whole bunch of stuff in this doc that doesn't appear in an ordinary Word doc. "Beth Melton" wrote: If the document contains only Word form fields, those added using the Forms toolbar and not the Control Toolbox, then it shouldn't contain any macros and pass macro security with flying colors. From what you describe, it does sound like the client is using Norton AV and the "Enable Office Plug-in" option is turned on. As Graham noted in another post in this thread, this option is notorious at thinking perfectly fine files contain a virus (when there is only text in the file) and prevents you from opening them. I'd enquire about their virus scanner. If that is the problem then it's likely your files aren't the only ones they are unable to open. Please post all follow-up questions to the newsgroup. Requests for assistance by email cannot be acknowledged. ~~~~~~~~~~~~~~~ Beth Melton Microsoft Office MVP Coauthor of Word 2007 Inside Out: http://www.microsoft.com/MSPress/boo...x#AboutTheBook Word FAQ: http://mvps.org/word TechTrax eZine: http://mousetrax.com/techtrax/ MVP FAQ site: http://mvps.org/ "Dabbler" wrote in message ... A consultant created a Word template for my client. It includes a logo image and several Text Form Fields (you click on the grey highlighted text and the entire text is selected to be replaced with what you type). My client has one of their customers who cannot open docs based on this template so I'm investigating. The open either generates a "this document contains a virus" error or the open simply hangs and it does this for all recipients at that customer. How are these "fields" created in Word? I'm wondering if the resulting doc contains a macro? Is there a way I can see the doc in Raw mode ? Thanks for any clues here. |
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