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#1
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How do I save the default file format
I support 80 users running Office 2007. If anyone of them tries to change
the default file format to .doc, after restarting the computer it reverts back to .docx I have checked with the system admin that there are no group policies set up that might case this but he says none set up at all. If anyone could help resolve this I would be hugely grateful as I have some frustrated anti 2007 users. Kay |
#2
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How do I save the default file format
Do users have Full Control over the
HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\W ord\Options\DefaultFormat registry key? If yes, then there could be a group policy or login script that is resetting the key upon restart or login. If users only have Read access to this key, then that could be why the setting isn't being saved. Kay_IT wrote: I support 80 users running Office 2007. If anyone of them tries to change the default file format to .doc, after restarting the computer it reverts back to .docx I have checked with the system admin that there are no group policies set up that might case this but he says none set up at all. If anyone could help resolve this I would be hugely grateful as I have some frustrated anti 2007 users. Kay |
#3
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How do I save the default file format
No, there are no group polocies set up and the users log in to their
computers as Administrators. The log in script has no effect on the registry either. Could this be an Office bug? "garfield-n-odie [MVP]" wrote: Do users have Full Control over the HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\W ord\Options\DefaultFormat registry key? If yes, then there could be a group policy or login script that is resetting the key upon restart or login. If users only have Read access to this key, then that could be why the setting isn't being saved. Kay_IT wrote: I support 80 users running Office 2007. If anyone of them tries to change the default file format to .doc, after restarting the computer it reverts back to .docx I have checked with the system admin that there are no group policies set up that might case this but he says none set up at all. If anyone could help resolve this I would be hugely grateful as I have some frustrated anti 2007 users. Kay |
#4
Posted to microsoft.public.word.newusers
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How do I save the default file format
Please clarify that they are making the change in Word Options, Save tab and
not in the File, SaveAs dialog? -- Terry Farrell - MS Word MVP "Kay_IT" wrote in message ... No, there are no group polocies set up and the users log in to their computers as Administrators. The log in script has no effect on the registry either. Could this be an Office bug? "garfield-n-odie [MVP]" wrote: Do users have Full Control over the HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\W ord\Options\DefaultFormat registry key? If yes, then there could be a group policy or login script that is resetting the key upon restart or login. If users only have Read access to this key, then that could be why the setting isn't being saved. Kay_IT wrote: I support 80 users running Office 2007. If anyone of them tries to change the default file format to .doc, after restarting the computer it reverts back to .docx I have checked with the system admin that there are no group policies set up that might case this but he says none set up at all. If anyone could help resolve this I would be hugely grateful as I have some frustrated anti 2007 users. Kay |
#5
Posted to microsoft.public.word.newusers
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How do I save the default file format
You did not answer my question. Frankly, I think this is an IT bug.
Try manually changing the value of the registry key I mentioned. If that change is not retained upon startup/login, then something external to Word is causing the problem. If that change is retained, then either your users are using the wrong method to change the default file format (as Terry alluded) or your users don't have sufficient permissions to the registry key I mentioned. Kay_IT wrote: No, there are no group polocies set up and the users log in to their computers as Administrators. The log in script has no effect on the registry either. Could this be an Office bug? "garfield-n-odie [MVP]" wrote: Do users have Full Control over the HKEY_CURRENT_USER\Software\Microsoft\Office\12.0 \Word\Options\DefaultFormat registry key? If yes, then there could be a group policy or login script that is resetting the key upon restart or login. If users only have Read access to this key, then that could be why the setting isn't being saved. Kay_IT wrote: I support 80 users running Office 2007. If anyone of them tries to change the default file format to .doc, after restarting the computer it reverts back to .docx I have checked with the system admin that there are no group policies set up that might case this but he says none set up at all. If anyone could help resolve this I would be hugely grateful as I have some frustrated anti 2007 users. Kay |
#6
Posted to microsoft.public.word.newusers
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How do I save the default file format
Terry yes thats correct, I went into word options, save tab to do this. There
was also options to change the default time for auto saving of documents amongst others. I only have this problem with the default file format though. Odly enough I have now come across 2 computers that have kept the change even after restarting. Question is whats the difference. Thanks Kay "Terry Farrell" wrote: Please clarify that they are making the change in Word Options, Save tab and not in the File, SaveAs dialog? -- Terry Farrell - MS Word MVP "Kay_IT" wrote in message ... No, there are no group polocies set up and the users log in to their computers as Administrators. The log in script has no effect on the registry either. Could this be an Office bug? "garfield-n-odie [MVP]" wrote: Do users have Full Control over the HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\W ord\Options\DefaultFormat registry key? If yes, then there could be a group policy or login script that is resetting the key upon restart or login. If users only have Read access to this key, then that could be why the setting isn't being saved. Kay_IT wrote: I support 80 users running Office 2007. If anyone of them tries to change the default file format to .doc, after restarting the computer it reverts back to .docx I have checked with the system admin that there are no group policies set up that might case this but he says none set up at all. If anyone could help resolve this I would be hugely grateful as I have some frustrated anti 2007 users. Kay |
#7
Posted to microsoft.public.word.newusers
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How do I save the default file format
Garfield I will try this on the problem machines,
Thanks Kay "garfield-n-odie [MVP]" wrote: You did not answer my question. Frankly, I think this is an IT bug. Try manually changing the value of the registry key I mentioned. If that change is not retained upon startup/login, then something external to Word is causing the problem. If that change is retained, then either your users are using the wrong method to change the default file format (as Terry alluded) or your users don't have sufficient permissions to the registry key I mentioned. Kay_IT wrote: No, there are no group polocies set up and the users log in to their computers as Administrators. The log in script has no effect on the registry either. Could this be an Office bug? "garfield-n-odie [MVP]" wrote: Do users have Full Control over the HKEY_CURRENT_USER\Software\Microsoft\Office\12.0 \Word\Options\DefaultFormat registry key? If yes, then there could be a group policy or login script that is resetting the key upon restart or login. If users only have Read access to this key, then that could be why the setting isn't being saved. Kay_IT wrote: I support 80 users running Office 2007. If anyone of them tries to change the default file format to .doc, after restarting the computer it reverts back to .docx I have checked with the system admin that there are no group policies set up that might case this but he says none set up at all. If anyone could help resolve this I would be hugely grateful as I have some frustrated anti 2007 users. Kay |
#8
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How do I save the default file format
Very strange! Are there any add-ins on the affected PCs that are not
installed on the other PCs? Terry "Kay_IT" wrote in message ... Terry yes thats correct, I went into word options, save tab to do this. There was also options to change the default time for auto saving of documents amongst others. I only have this problem with the default file format though. Odly enough I have now come across 2 computers that have kept the change even after restarting. Question is whats the difference. Thanks Kay "Terry Farrell" wrote: Please clarify that they are making the change in Word Options, Save tab and not in the File, SaveAs dialog? -- Terry Farrell - MS Word MVP "Kay_IT" wrote in message ... No, there are no group polocies set up and the users log in to their computers as Administrators. The log in script has no effect on the registry either. Could this be an Office bug? "garfield-n-odie [MVP]" wrote: Do users have Full Control over the HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\W ord\Options\DefaultFormat registry key? If yes, then there could be a group policy or login script that is resetting the key upon restart or login. If users only have Read access to this key, then that could be why the setting isn't being saved. Kay_IT wrote: I support 80 users running Office 2007. If anyone of them tries to change the default file format to .doc, after restarting the computer it reverts back to .docx I have checked with the system admin that there are no group policies set up that might case this but he says none set up at all. If anyone could help resolve this I would be hugely grateful as I have some frustrated anti 2007 users. Kay |
#9
Posted to microsoft.public.word.newusers
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How do I save the default file format
Terry great suggestion, we have some web conferencing software that has an
Outlook Add-in. It was that causing the problem, I uninstalled it tried again and it kept the setting. I will know go and try it on all the machines that have this problem which is the majority of. Many Thanks Kay "Terry Farrell" wrote: Very strange! Are there any add-ins on the affected PCs that are not installed on the other PCs? Terry "Kay_IT" wrote in message ... Terry yes thats correct, I went into word options, save tab to do this. There was also options to change the default time for auto saving of documents amongst others. I only have this problem with the default file format though. Odly enough I have now come across 2 computers that have kept the change even after restarting. Question is whats the difference. Thanks Kay "Terry Farrell" wrote: Please clarify that they are making the change in Word Options, Save tab and not in the File, SaveAs dialog? -- Terry Farrell - MS Word MVP "Kay_IT" wrote in message ... No, there are no group polocies set up and the users log in to their computers as Administrators. The log in script has no effect on the registry either. Could this be an Office bug? "garfield-n-odie [MVP]" wrote: Do users have Full Control over the HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\W ord\Options\DefaultFormat registry key? If yes, then there could be a group policy or login script that is resetting the key upon restart or login. If users only have Read access to this key, then that could be why the setting isn't being saved. Kay_IT wrote: I support 80 users running Office 2007. If anyone of them tries to change the default file format to .doc, after restarting the computer it reverts back to .docx I have checked with the system admin that there are no group policies set up that might case this but he says none set up at all. If anyone could help resolve this I would be hugely grateful as I have some frustrated anti 2007 users. Kay |
#10
Posted to microsoft.public.word.newusers
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How do I save the default file format
Amazing problems that the oddest of addins can cause!
Terry "Kay_IT" wrote in message ... Terry great suggestion, we have some web conferencing software that has an Outlook Add-in. It was that causing the problem, I uninstalled it tried again and it kept the setting. I will know go and try it on all the machines that have this problem which is the majority of. Many Thanks Kay "Terry Farrell" wrote: Very strange! Are there any add-ins on the affected PCs that are not installed on the other PCs? Terry "Kay_IT" wrote in message ... Terry yes thats correct, I went into word options, save tab to do this. There was also options to change the default time for auto saving of documents amongst others. I only have this problem with the default file format though. Odly enough I have now come across 2 computers that have kept the change even after restarting. Question is whats the difference. Thanks Kay "Terry Farrell" wrote: Please clarify that they are making the change in Word Options, Save tab and not in the File, SaveAs dialog? -- Terry Farrell - MS Word MVP "Kay_IT" wrote in message ... No, there are no group polocies set up and the users log in to their computers as Administrators. The log in script has no effect on the registry either. Could this be an Office bug? "garfield-n-odie [MVP]" wrote: Do users have Full Control over the HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\W ord\Options\DefaultFormat registry key? If yes, then there could be a group policy or login script that is resetting the key upon restart or login. If users only have Read access to this key, then that could be why the setting isn't being saved. Kay_IT wrote: I support 80 users running Office 2007. If anyone of them tries to change the default file format to .doc, after restarting the computer it reverts back to .docx I have checked with the system admin that there are no group policies set up that might case this but he says none set up at all. If anyone could help resolve this I would be hugely grateful as I have some frustrated anti 2007 users. Kay |
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