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#1
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Cannot save or "save as" any document
My Word 2003 can open existing Word documents, but it will not save any
document, or do a "save as" for any document. This problem occurs for documents in either local or network folders. No error message is displayed -- in fact, nothing happens. This happens whether I open an existing document or do a new/blank document. I can create a document in Word Pad and save it. I can then open that same document in Word, but I cannot save it. If it were a permissions problem, I would expect an error message. Clearly it is not a permissions problem for the files I try to save since I can open them and save them via Word Pad. I tried doing a "Help|Detect and Repair", but that did not fix the problem. I can successfully open and save documents in other MS Office programs (like Excel, Access) to both local and network folders - but I realize those programs have their own settings. separate from Word. No changes have been made to my computer (other than Microsoft Updates). Googling this problem results in finding several people over the years who have had the same problem, but I did not find a conclusive solution. Several of the people who reported the same problem reported that they reinstalled Word but that still did not fix the problem. My version of Word is 2003 (11.8313.8221) SP3 Any suggestions for solving this problem? Thanks! Jerry |
#2
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Cannot save or "save as" any document
I forgot to mention that this is a full, licensed version of Word 2003 that has been working fine for years until this month. Jerry "JerryAtUCI" wrote: My Word 2003 can open existing Word documents, but it will not save any document, or do a "save as" for any document. This problem occurs for documents in either local or network folders. No error message is displayed -- in fact, nothing happens. This happens whether I open an existing document or do a new/blank document. I can create a document in Word Pad and save it. I can then open that same document in Word, but I cannot save it. If it were a permissions problem, I would expect an error message. Clearly it is not a permissions problem for the files I try to save since I can open them and save them via Word Pad. I tried doing a "Help|Detect and Repair", but that did not fix the problem. I can successfully open and save documents in other MS Office programs (like Excel, Access) to both local and network folders - but I realize those programs have their own settings. separate from Word. No changes have been made to my computer (other than Microsoft Updates). Googling this problem results in finding several people over the years who have had the same problem, but I did not find a conclusive solution. Several of the people who reported the same problem reported that they reinstalled Word but that still did not fix the problem. My version of Word is 2003 (11.8313.8221) SP3 Any suggestions for solving this problem? Thanks! Jerry |
#3
Posted to microsoft.public.word.docmanagement
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Cannot save or "save as" any document
I forgot to mention that this is a full, licensed version of Word 2003 that has been working fine for years until this month. Jerry "JerryAtUCI" wrote: My Word 2003 can open existing Word documents, but it will not save any document, or do a "save as" for any document. This problem occurs for documents in either local or network folders. No error message is displayed -- in fact, nothing happens. This happens whether I open an existing document or do a new/blank document. I can create a document in Word Pad and save it. I can then open that same document in Word, but I cannot save it. If it were a permissions problem, I would expect an error message. Clearly it is not a permissions problem for the files I try to save since I can open them and save them via Word Pad. I tried doing a "Help|Detect and Repair", but that did not fix the problem. I can successfully open and save documents in other MS Office programs (like Excel, Access) to both local and network folders - but I realize those programs have their own settings. separate from Word. No changes have been made to my computer (other than Microsoft Updates). Googling this problem results in finding several people over the years who have had the same problem, but I did not find a conclusive solution. Several of the people who reported the same problem reported that they reinstalled Word but that still did not fix the problem. My version of Word is 2003 (11.8313.8221) SP3 Any suggestions for solving this problem? Thanks! Jerry |
#4
Posted to microsoft.public.word.docmanagement
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Cannot save or "save as" any document
You could try exiting Word and deleting the Normal.dot template and
restarting Word. This will cause Word to create a new "clean" Normal template. This has worked successfully for me several times with my end users. Keep in mind, however, that you will lose any customizations that you have made to Word (i.e. toolbar buttons, styles, etc.) "JerryAtUCI" wrote: I forgot to mention that this is a full, licensed version of Word 2003 that has been working fine for years until this month. Jerry "JerryAtUCI" wrote: My Word 2003 can open existing Word documents, but it will not save any document, or do a "save as" for any document. This problem occurs for documents in either local or network folders. No error message is displayed -- in fact, nothing happens. This happens whether I open an existing document or do a new/blank document. I can create a document in Word Pad and save it. I can then open that same document in Word, but I cannot save it. If it were a permissions problem, I would expect an error message. Clearly it is not a permissions problem for the files I try to save since I can open them and save them via Word Pad. I tried doing a "Help|Detect and Repair", but that did not fix the problem. I can successfully open and save documents in other MS Office programs (like Excel, Access) to both local and network folders - but I realize those programs have their own settings. separate from Word. No changes have been made to my computer (other than Microsoft Updates). Googling this problem results in finding several people over the years who have had the same problem, but I did not find a conclusive solution. Several of the people who reported the same problem reported that they reinstalled Word but that still did not fix the problem. My version of Word is 2003 (11.8313.8221) SP3 Any suggestions for solving this problem? Thanks! Jerry |
#5
Posted to microsoft.public.word.docmanagement
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Cannot save or "save as" any document
You could try exiting Word and deleting the Normal.dot template and
restarting Word. This will cause Word to create a new "clean" Normal template. This has worked successfully for me several times with my end users. Keep in mind, however, that you will lose any customizations that you have made to Word (i.e. toolbar buttons, styles, etc.) "JerryAtUCI" wrote: I forgot to mention that this is a full, licensed version of Word 2003 that has been working fine for years until this month. Jerry "JerryAtUCI" wrote: My Word 2003 can open existing Word documents, but it will not save any document, or do a "save as" for any document. This problem occurs for documents in either local or network folders. No error message is displayed -- in fact, nothing happens. This happens whether I open an existing document or do a new/blank document. I can create a document in Word Pad and save it. I can then open that same document in Word, but I cannot save it. If it were a permissions problem, I would expect an error message. Clearly it is not a permissions problem for the files I try to save since I can open them and save them via Word Pad. I tried doing a "Help|Detect and Repair", but that did not fix the problem. I can successfully open and save documents in other MS Office programs (like Excel, Access) to both local and network folders - but I realize those programs have their own settings. separate from Word. No changes have been made to my computer (other than Microsoft Updates). Googling this problem results in finding several people over the years who have had the same problem, but I did not find a conclusive solution. Several of the people who reported the same problem reported that they reinstalled Word but that still did not fix the problem. My version of Word is 2003 (11.8313.8221) SP3 Any suggestions for solving this problem? Thanks! Jerry |
#6
Posted to microsoft.public.word.docmanagement
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Cannot save or "save as" any document
That's why it's suggested that you not _delete_ the normal.dot
template, but _rename_ it. Then if the problem is solved, you can copy over your customizations; and if it isn't, you can go back to the customized one. On May 24, 6:27*pm, Richard wrote: You could try exiting Word and deleting the Normal.dot template and restarting Word. *This will cause Word to create a new "clean" Normal template. *This has worked successfully for me several times with my end users. *Keep in mind, however, that you will lose any customizations that you have made to Word (i.e. toolbar buttons, styles, etc.) "JerryAtUCI" wrote: I forgot to mention that this is a full, licensed version of Word 2003 that has been working fine for years until this month. Jerry "JerryAtUCI" wrote: My Word 2003 can open existing Word documents, but it will not save any document, or do a "save as" for any document. *This problem occurs for documents in either local or network folders. No error message is displayed -- in fact, nothing happens. This happens whether I open an existing document or do a new/blank document. I can create a document in Word Pad and save it. *I can then open that same document in Word, but I cannot save it. If it were a permissions problem, I would expect an error message. *Clearly it is not a permissions problem for the files I try to save since I can open them and save them via Word Pad. * I tried doing a "Help|Detect and Repair", but that did not fix the problem. * I can successfully open and save documents in other MS Office programs (like Excel, Access) to both local and network folders - but I realize those programs have their own settings. separate from Word. *No changes have been made to my computer (other than Microsoft Updates). Googling this problem results in finding several people over the years who have had the same problem, but I did not find a conclusive solution. *Several of the people who reported the same problem reported that they reinstalled Word but that still did not fix the problem. My version of Word is 2003 (11.8313.8221) SP3 Any suggestions for solving this problem? |
#7
Posted to microsoft.public.word.docmanagement
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Cannot save or "save as" any document
That's why it's suggested that you not _delete_ the normal.dot
template, but _rename_ it. Then if the problem is solved, you can copy over your customizations; and if it isn't, you can go back to the customized one. On May 24, 6:27*pm, Richard wrote: You could try exiting Word and deleting the Normal.dot template and restarting Word. *This will cause Word to create a new "clean" Normal template. *This has worked successfully for me several times with my end users. *Keep in mind, however, that you will lose any customizations that you have made to Word (i.e. toolbar buttons, styles, etc.) "JerryAtUCI" wrote: I forgot to mention that this is a full, licensed version of Word 2003 that has been working fine for years until this month. Jerry "JerryAtUCI" wrote: My Word 2003 can open existing Word documents, but it will not save any document, or do a "save as" for any document. *This problem occurs for documents in either local or network folders. No error message is displayed -- in fact, nothing happens. This happens whether I open an existing document or do a new/blank document. I can create a document in Word Pad and save it. *I can then open that same document in Word, but I cannot save it. If it were a permissions problem, I would expect an error message. *Clearly it is not a permissions problem for the files I try to save since I can open them and save them via Word Pad. * I tried doing a "Help|Detect and Repair", but that did not fix the problem. * I can successfully open and save documents in other MS Office programs (like Excel, Access) to both local and network folders - but I realize those programs have their own settings. separate from Word. *No changes have been made to my computer (other than Microsoft Updates). Googling this problem results in finding several people over the years who have had the same problem, but I did not find a conclusive solution. *Several of the people who reported the same problem reported that they reinstalled Word but that still did not fix the problem. My version of Word is 2003 (11.8313.8221) SP3 Any suggestions for solving this problem? |
#8
Posted to microsoft.public.word.docmanagement
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Cannot save or "save as" any document
See http://www.gmayor.com/what_to_do_when_word_crashes.htm then
http://word.mvps.org/FAQs/AppErrors/...artingWord.htm or http://support.microsoft.com/kb/921541 -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org "JerryAtUCI" wrote in message ... I forgot to mention that this is a full, licensed version of Word 2003 that has been working fine for years until this month. Jerry "JerryAtUCI" wrote: My Word 2003 can open existing Word documents, but it will not save any document, or do a "save as" for any document. This problem occurs for documents in either local or network folders. No error message is displayed -- in fact, nothing happens. This happens whether I open an existing document or do a new/blank document. I can create a document in Word Pad and save it. I can then open that same document in Word, but I cannot save it. If it were a permissions problem, I would expect an error message. Clearly it is not a permissions problem for the files I try to save since I can open them and save them via Word Pad. I tried doing a "Help|Detect and Repair", but that did not fix the problem. I can successfully open and save documents in other MS Office programs (like Excel, Access) to both local and network folders - but I realize those programs have their own settings. separate from Word. No changes have been made to my computer (other than Microsoft Updates). Googling this problem results in finding several people over the years who have had the same problem, but I did not find a conclusive solution. Several of the people who reported the same problem reported that they reinstalled Word but that still did not fix the problem. My version of Word is 2003 (11.8313.8221) SP3 Any suggestions for solving this problem? Thanks! Jerry |
#9
Posted to microsoft.public.word.docmanagement
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Cannot save or "save as" any document
See http://www.gmayor.com/what_to_do_when_word_crashes.htm then
http://word.mvps.org/FAQs/AppErrors/...artingWord.htm or http://support.microsoft.com/kb/921541 -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org "JerryAtUCI" wrote in message ... I forgot to mention that this is a full, licensed version of Word 2003 that has been working fine for years until this month. Jerry "JerryAtUCI" wrote: My Word 2003 can open existing Word documents, but it will not save any document, or do a "save as" for any document. This problem occurs for documents in either local or network folders. No error message is displayed -- in fact, nothing happens. This happens whether I open an existing document or do a new/blank document. I can create a document in Word Pad and save it. I can then open that same document in Word, but I cannot save it. If it were a permissions problem, I would expect an error message. Clearly it is not a permissions problem for the files I try to save since I can open them and save them via Word Pad. I tried doing a "Help|Detect and Repair", but that did not fix the problem. I can successfully open and save documents in other MS Office programs (like Excel, Access) to both local and network folders - but I realize those programs have their own settings. separate from Word. No changes have been made to my computer (other than Microsoft Updates). Googling this problem results in finding several people over the years who have had the same problem, but I did not find a conclusive solution. Several of the people who reported the same problem reported that they reinstalled Word but that still did not fix the problem. My version of Word is 2003 (11.8313.8221) SP3 Any suggestions for solving this problem? Thanks! Jerry |
#10
Posted to microsoft.public.word.docmanagement
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Cannot save or "save as" any document
I found the cause of this problem. In the registry I discovered that the key: HKEY_CURRENT_USER\Software\Microsoft\Windows\Curre ntVersion\Explorer\User Shell Folders\Cache Was pointing to a drive I did not have. How this got changed I do not know, but it somehow got changed sometime during the past month. I changed it to what I believe is the correct location of: %USERPROFILE%\Local Settings\Temporary Internet Files After making this change Word is working normally. Thanks to the others who offered their ideas. Jerry "JerryAtUCI" wrote: My Word 2003 can open existing Word documents, but it will not save any document, or do a "save as" for any document. This problem occurs for documents in either local or network folders. No error message is displayed -- in fact, nothing happens. This happens whether I open an existing document or do a new/blank document. I can create a document in Word Pad and save it. I can then open that same document in Word, but I cannot save it. If it were a permissions problem, I would expect an error message. Clearly it is not a permissions problem for the files I try to save since I can open them and save them via Word Pad. I tried doing a "Help|Detect and Repair", but that did not fix the problem. I can successfully open and save documents in other MS Office programs (like Excel, Access) to both local and network folders - but I realize those programs have their own settings. separate from Word. No changes have been made to my computer (other than Microsoft Updates). Googling this problem results in finding several people over the years who have had the same problem, but I did not find a conclusive solution. Several of the people who reported the same problem reported that they reinstalled Word but that still did not fix the problem. My version of Word is 2003 (11.8313.8221) SP3 Any suggestions for solving this problem? Thanks! Jerry |
#11
Posted to microsoft.public.word.docmanagement
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Cannot save or "save as" any document
I found the cause of this problem. In the registry I discovered that the key: HKEY_CURRENT_USER\Software\Microsoft\Windows\Curre ntVersion\Explorer\User Shell Folders\Cache Was pointing to a drive I did not have. How this got changed I do not know, but it somehow got changed sometime during the past month. I changed it to what I believe is the correct location of: %USERPROFILE%\Local Settings\Temporary Internet Files After making this change Word is working normally. Thanks to the others who offered their ideas. Jerry "JerryAtUCI" wrote: My Word 2003 can open existing Word documents, but it will not save any document, or do a "save as" for any document. This problem occurs for documents in either local or network folders. No error message is displayed -- in fact, nothing happens. This happens whether I open an existing document or do a new/blank document. I can create a document in Word Pad and save it. I can then open that same document in Word, but I cannot save it. If it were a permissions problem, I would expect an error message. Clearly it is not a permissions problem for the files I try to save since I can open them and save them via Word Pad. I tried doing a "Help|Detect and Repair", but that did not fix the problem. I can successfully open and save documents in other MS Office programs (like Excel, Access) to both local and network folders - but I realize those programs have their own settings. separate from Word. No changes have been made to my computer (other than Microsoft Updates). Googling this problem results in finding several people over the years who have had the same problem, but I did not find a conclusive solution. Several of the people who reported the same problem reported that they reinstalled Word but that still did not fix the problem. My version of Word is 2003 (11.8313.8221) SP3 Any suggestions for solving this problem? Thanks! Jerry |
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