I finally called Dell tech support. After about an hour and a half, the
agent was able to get the scroll whell working. I'm not entirely sure what
she did, but fairly near the end she did mention reinstalling the video card
driver or something like that. Thanks again for your help.
"Graham Mayor" wrote:
Different mouse types have different driver requirements, e.g. the Microsoft
wheel mouse (Intellimouse Explorer 3) that I use has only two driver
components
C:\\WINDOWS\system32\DRIVERS\mouclass.sys
C:\\WINDOWS\system32\DRIVERS\i8042prt.sys
(the first is the mouse driver, the second the PS2 port driver for the
mouse).
To what extent your Dell mouse is compatible with Word 2007 I cannot say.
One thing to try - some users have reported mouse related problems
attributable to minor corruption in the Word data key in the registry that
have been fixed by renaming of deleting that key.i.e.
HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\W ord\Data
It can do no harm to try it.
--
Graham Mayor - Word MVP
My web site www.gmayor.com
Word MVP web site http://word.mvps.org
bmcmullin wrote:
I tried uninstalling the mouse, then restarting the computer and
plugging the mouse back in to let it reinstall the driver. I looked
at the mouse properties under the control panel and it says I have
the following drivers installed for my mouse:
C:\\WINDOWS\system32\DRIVERS\mouclass.sys
C:\\WINDOWS\system32\DRIVERS\moufiltr.sys
C:\\WINDOWS\system32\DRIVERS\mouhid.sys
It says the provider is Microsoft Corporation and the file version is
5.1.2600.2180 (xpsp_sp2_rtm.040803-2158).
Under general properties it says the device is working properly.
If I should install something else, how would I go about doing that?
The scroll whell works on everything else, including spreadsheets in
Excel 2007.
Thanks for your help.
"Graham Mayor" wrote:
You could start by installing a standard Microsoft Windows mouse
driver. --
Graham Mayor - Word MVP
My web site www.gmayor.com
Word MVP web site http://word.mvps.org
bmcmullin wrote:
Is there anything I can do to fix the problem so that I can scroll
up and down through documents? I don't know if it matters, but I
got my mouse and keyboard from Dell, which is who I got my laptop
from.
"Graham Mayor" wrote:
Your mouse driver is probably not up to the task. Word 2007
particularly has some issues with mouse drivers, and tends not to
like the Intellitype software often installed to provide extra
functionality.
--
Graham Mayor - Word MVP
My web site www.gmayor.com
Word MVP web site http://word.mvps.org
bmcmullin wrote:
Why won't the scroll wheel on my mouse work in word documents?