I've been researching this for a while, and it's driving me crazy. Any
customizations I make are not saved to Normal.dot. As soon as I close
Word, macros, toolbar customizations, style changes, everything is
gone. I've turned on the option to Prompt to save Normal template,
which does nothing. I've deleted Normal, no luck. I've tried opening
Normal and making the changes there and saving, doesn't work. My
company does not control Normal; Word's using the one saved in the
normal location on the hard drive. I even doublechecked using the VBA
IDE to check the CustomizationContext and Path. I have Acrobat 7
installed, so per several threads I've read, I've tried using Shift +
Save All to save changes to Normal.dot, but then Word crashes - it
won't even open until I delete Normal. I can't use the registry patch
that Graham Mayor suggested in the "BUG: Word 2003, Normal.dot fails to
save Outline Toolbar State" thread of 3/24 because I'm a software
trainer and I need the full functionality. Other trainers here have
both programs installed and haven't run into this problem, or so they
claim. Does anyone have any other ideas? Thanks!