Nothing in Templates and Add-Ins or Word's Startup folder. The only
COM Add-Ins are Microsoft Word East Europeans Font Tool and Web Page
Wizard, neither of hich was checked. Deleting the registry key had no
effect. Deleting the temp files works...sort of. I can customize
Normal once, but then it corrupts again if I try to go back and make
another change. I can probably live with that, but do you know why
that would happen? Thanks!

I would suggest you print out
http://word.mvps.org/FAQs/AppErrors/...peningWord.htm. Go through it bit
by bit and cross off each thing as you try it. The articles that Graham gave
you are pretty comprehensive.

I am not doubting that you believe you've tried everything. But based on
years here, I've found that most people who say they tried everything
skipped one or two procedures that turn out to be the ones that they needed.
--
Charles Kenyon

Word New User FAQ & Web Directory: http://addbalance.com/word

Intermediate User's Guide to Microsoft Word (supplemented version of
Microsoft's Legal Users' Guide) http://addbalance.com/usersguide

See also the MVP FAQ: http://word.mvps.org/FAQs/ which is awesome!
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"swanskerry" wrote in message
oups.com...
Nothing in Templates and Add-Ins or Word's Startup folder. The only
COM Add-Ins are Microsoft Word East Europeans Font Tool and Web Page
Wizard, neither of hich was checked. Deleting the registry key had no
effect. Deleting the temp files works...sort of. I can customize
Normal once, but then it corrupts again if I try to go back and make
another change. I can probably live with that, but do you know why
that would happen? Thanks!