[Cindy Spratt]

Yes. It is being saved as normal.dot.

"Suzanne S. Barnhill" wrote:

No, if she has Acrobat 5.0, then Acrobat is not causing the problem. Is she
saving Normal.dot when she quits Word?

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
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"Cindy Spratt" wrote in message
news
She only has Adobe 5.0. Do I need to upgrade to 7.0? Will this then
enable
her to set up shortcut keys for special symbols?


"Suzanne S. Barnhill" wrote:

Does the user have Adobe Acrobat 7 installed? If so, tell her to read
the
last portion of
http://www.gmayor.com/lose_that_adob...at_toolbar.htm

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the
newsgroup so
all may benefit.

"Cindy Spratt" Cindy wrote in message
...
I have a user that has assigned special keys to various symbols. When
she
turns off her computer and then turns it back on, it is not saving
this
information. She happens to be working in a template, that I found
out
after
the fact. Does working in a template have anything to do with not
saving
the
special key assigned to the symbol?