[don]

Hi Tony:

Yes, I reinstalled Auto-Save many times during the process. So I guess
this will remain one of life's small mysteries.

You're a generous guy. Thanks again for all your help. I learned a lot
during the process.

Take care, Don.



"Don" wrote:

I've spent another two hours trying everything I could think of, but without
success. I've asked for my money back from the developer. So that's it.

I want to thank you again for your generousity.

All the best, Don
--

Hi Tony:

I followed the instructions exactly and repeated the process several times,
first with the "data" item, then with the "word" item. No luck. Problem
persists.

I'll sit on the problem for a few more days, but if there's nothing else to
try, then I'll get rid of my auto save software and look for something else.

Thanks again for all your help.

Best Regards.


--




"Tony Jollans" wrote:

Not quite sure what you do and don't know, so, in full ...

Note: it is possible that Vista will ask you to give yourself permission to
do things - I'm not quite sure as I run with UAC turned off - just say OK if
it does.

Press the Windows Logo key and R together
Type regedt32
Click OK

Navigate to HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\W ord\Data

With the "Data" key selected (in the left hand pane) press F2 and type a new
name - I normally just add an exclamation mark at the end, that way it stays
in the same place alphabetically - and press Enter.

Press Alt+F4 to exit the registry editor.

Try starting Word again.

If it still fails, try going back to the registry and renaming the whole
"Word" key (the parent of the Data one). This time when you start Word it
will go through a configuration process which might take a minute or two but
it will recreate the key.

I'm afraid that if it still fails, I'm getting low on ideas :-(

--
Enjoy,
Tony

"Don" wrote in message
...

-- Hi Again Tony

I need the first part of the path to find the registry. I've been there
before, but it's been a long time. When I'm in there I will be very
careful
to do exactly what you suggest and nothing else, of course.

Thanks, Don


"Tony Jollans" wrote:

It sounds like things really are messed up :-(

It looks like a single error in the extra instance of Word, created by
AutoSave. The second error is a consequence of the first, and the third
looks like an error in the AutoSave's error-handling logic (just a
guess).
as an aside, it depends a little on how messages are issued but it is
normally possible to copy them simply by pressing Ctrl+C.

I think you need to make sure you have a properly functioning Word before
trying to use AutoSave. Your (latest) error may have been caused by
deleting
Normal.dot but I doubt it. More likely you have a problem with your Word
Data key in the registry. If you are comfortable with the registry, try
renaming or deleting the HKCU\Software\Microsoft\Office\10.0\Word\Data
key -
Word will create a new one when it starts (although, again, you will find
some settings have been reinitialised).

If this doesn't make things better then it may be that AutoSave needs to
run at some level of compatibility, although it appeared to work for me
and
you have been using it successfully prior to this issue so that, too
seems
unlikely.

Reinstalling Word is unlikely to help (as you have found out);
reinstalling
Vista may help (depending how you do it) but is rather extreme unless you
are geared up for it; it should be possible to find a less drastic
resolution.

--
Enjoy,
Tony

"Don" wrote in message
...
I went to the template folder, as suggested, but when I clicked on
Properties, the read only file was already unchecked. I then deleted
the
Normal.dot (and backup and another one€”i.e. all of them.) But when I
opened
a previous word file, it made no difference.

I kept fooling around and discovered that if I opened a brand new Word
page, then the problem didnt happen and my auto save worked fine.
That
is,
it worked fine for a few minutes, then I got a €œRuntime Error€�
(Microsoft
Visual C++ Runtime ibrary€¦ ) which reads: Program: C:\Program
Files\Microsoft
Office\Office 10\WINWORD.EXE abnormal program termination.

I had a second runtime notice for MS Word Backup which reads €œ Run time
error 429 Active X component cant create object.

When I saved the page again, I got another Run Time error 97 which
reads
€œCannot Call Friend Function on object which is not a member of the
defining
class.

When I tried to close the page €¦ well, it took me through a sequence
asking
if I wanted to change the template. Since the page was drawn from a new
template, I said no all the way through to page closure.

I reopened the page that I saved with the new template and the problem
started again.

(As an aside . . . It would make things so much easier for
trouble-shooting
if one could copy the error warnings and other notices. Perhaps the
Microsoft developers might keep this in mind for the next version of
Windows.
)


Although this auto-save software was working fine before I had my word
crash, it appears no longer to be compatible with my particular Word
2002.
This is probably due to some corruption somewhere in my computer, and Im
not
about to reinstall Vista to eliminate it.

Maybe there are other templates I could try. I dont know€¦

Anyway, Tony, I think youve done far more to try to help me out than I
could expect, and I thank you again for your help.

Now I think Ive just about come to the end of the road, and Im ready
to
give up remove my auto save software, unless someone has another bright
idea
I could try.


--



"Tony Jollans" wrote:

Can you change its attributes?

Normal.dot, on Vista, should be in
C:\Users\Don\Appdate\Roaming\Microsoft\Templates (assuming Don is your
UserName - if not, change Don to your user name)).

Right Click on Normal.dot and choose Properties. Towards the bottom of
the
dialogue there is a check box for Read only - uncheck it. I hope,
then,
you
can save it. Alternatively you could rename (or delete) the file - but
you
might then lose settings saved in it.

--
Enjoy,
Tony

"Don" wrote in message
...
Hi Again Tony:

I tried it, but it won't let me save the Normal.dot. It says it's
a
"read
only" file.

Frustrating business, this.

Cheers, Don.
--


"Don" wrote:

Hi Tony:

Yes, that's the product I'm using. I'll follow up on your
suggestion
and
we'll see what happens. Thanks for going to all this trouble.
Much
appreciated.

Don.
--



"Tony Jollans" wrote:

Hi Don,

I found a product called AutoSave Software from SobolSoft and I
can't
see
exactly how it does its stuff but it runs as a separate
application
and
starts an independent instance of Word to do the save. This
separate
instance is finding indication of an earlier problem and refusing
to
overwrite Normal.dot - hence the prompts you are seeing.

I haven't so far been able to reproduce the error but I think
that
...

... if you reply "Yes", you do want to save Normal.dot, - and
overwrite the
existing one in your Templates directory - you should clear the
condition.

I can see a couple of problems with this software but if it meets
your
need,
I suppose it is harmless.

--
Enjoy,
Tony

"Don" wrote in message
...
I went careful fhrough all the procedures contained in the link
and
I
deleted
all the temp files as instructed, but my problem persists.
Perhaps
it
would
help if I write down exactly what happens. Each time my Auto
Save
software
functions (once a minute) I get a €œbong€� and an extra window is
created on
my
desktop. This window will give rise to two others, so I have
three
windows
to close for each minute of work with the backup on, as
follows:

1. A small window that says:

This file is in use by another application or user
(C:Users\My Name\...\Normal.dot)

I click okay and its followed by

2. a €œSave As€� page, the pertinent details of which a

Save in: Templates

Name: Normal.dot

Save as type: Document Template (*.dot)