[jason_hunt]

Hello. I run Office 2007 with WIndows XP for personal and business use. In
the past, prior to recent Windows Update, I was able to digitally sign a Word
document. Now, I cannot. I have attempted to solve this issue on my own
unsuccessfully. I would appreciate any help and/or advice that would enable
me to successfully "Add a Digital Signature" to my documents.

When I am ready to sign a finished document, I click the "Office Button",
"Prepare", then "Add a Digital Signature". The "Sign" window opens, I enter
my reason for signing, and then click "Sign." I am aware of the option to
change the "Signing as:" function, and I have attempted all the ones listed
and the properties of which seem to be fine. Next the ERROR MESSAGE displays
and I cannot figure out why.

The message opens a "Microsoft Office Word" box that reads "Your signature
could not be added to the document. If your signature requires a smart card,
ensure that your card reader is installed correctly." There are no options
in the box to click except the "Was this information helpful?" link which I
have vented my frustration through many times. I have never used a smart
card. In the past I was able to sign documents fine. What has changed? I
have no idea how to correct this problem.

I cannot find any "Help" documentation that remotely addresses this issue.
Thus, I would greatly appreciate any support/advice/help that you could offer
so that I can resume being able to successfully Adding a Digital Signature to
my Word Documents.

Thank You.

[Blange]

Originally Posted by jason_hunt

Hello. I run Office 2007 with WIndows XP for personal and business use. In
the past, prior to recent Windows Update, I was able to digitally sign a Word
document. Now, I cannot. I have attempted to solve this issue on my own
unsuccessfully. I would appreciate any help and/or advice that would enable
me to successfully "Add a Digital Signature" to my documents.

When I am ready to sign a finished document, I click the "Office Button",
"Prepare", then "Add a Digital Signature". The "Sign" window opens, I enter
my reason for signing, and then click "Sign." I am aware of the option to
change the "Signing as:" function, and I have attempted all the ones listed
and the properties of which seem to be fine. Next the ERROR MESSAGE displays
and I cannot figure out why.

The message opens a "Microsoft Office Word" box that reads "Your signature
could not be added to the document. If your signature requires a smart card,
ensure that your card reader is installed correctly." There are no options
in the box to click except the "Was this information helpful?" link which I
have vented my frustration through many times. I have never used a smart
card. In the past I was able to sign documents fine. What has changed? I
have no idea how to correct this problem.

I cannot find any "Help" documentation that remotely addresses this issue.
Thus, I would greatly appreciate any support/advice/help that you could offer
so that I can resume being able to successfully Adding a Digital Signature to
my Word Documents.

Thank You.

I am having the same problem with the same error message with MS Word. Did you get the problem resolved? If so what did you do?

Thanks
Bill

[Blange]

Originally Posted by Blange

I am having the same problem with the same error message with MS Word. Did you get the problem resolved? If so what did you do? Any help will be appreciated
Thanks Bill

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