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prompted to save changes to Normal.dot
I apoligize if I posted this twice....
Clients with WinXP/Office 03. They are also using another application called Remedy. If they have Word open, create a record in Remedy and spell check it, they then get message in Word that the €śfile is in use€ť and then prompts them to save changes to the Normal.dot. This only happens when Word is open. Remedy is apparently access the same dictionary as Word. They never had this problem with Word 2000/Win2K €“ everyone in her department that has been upgraded is having this same issue. There are no Word addins, macros, templates and nothing in the Word startup menu. There is apparently some type of conflict between Word and Remedy. Any other things to try/check on the Word side? -- maryj |
#2
Posted to microsoft.public.word.docmanagement
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prompted to save changes to Normal.dot
Hi ?B?bWFyeWo=?=,
Clients with WinXP/Office 03. They are also using another application called Remedy. If they have Word open, create a record in Remedy and spell check it, they then get message in Word that the €śfile is in use€ť and then prompts them to save changes to the Normal.dot. This only happens when Word is open. Remedy is apparently access the same dictionary as Word. More likely, Remedy is starting Word in the background and using it. There's no way to access Word's dictionary without running Word. They never had this problem with Word 2000/Win2K €“ everyone in her department that has been upgraded is having this same issue. There are no Word addins, macros, templates and nothing in the Word startup menu. There is apparently some type of conflict between Word and Remedy. Any other things to try/check on the Word side? Not really. Best would be to contact the Remedy software manufacturer and ask if there's an updated version available that doesn't cause this problem. Cindy Meister INTER-Solutions, Switzerland http://homepage.swissonline.ch/cindymeister (last update Jun 17 2005) http://www.word.mvps.org This reply is posted in the Newsgroup; please post any follow question or reply in the newsgroup and not by e-mail :-) |
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