Home |
Search |
Today's Posts |
#1
Posted to microsoft.public.word.docmanagement
|
|||
|
|||
Word 2007 Suddenly Not Working- Unable To Open Documents
I'm using Word from Office Home and Student 2007 with Vista Home Premium. It
was working perfectly until about 5 days ago. I have not installed anything different. It used to show a counter where it was counting the words of the document and then the documant would open. Now it shows a blank screen with the counter at zero. The document itself is not empty. It still shows the appropriate number of kbs on the desktop. I went online to try to diagnose, repair, and update. It told me that I had all of the Microsoft updates. (By the way, this might or might not be related, but other Microsoft updates keep asking me to download them even though they installed successfully.) I uninstalled and then re-installed Office 2007 and by doing so I had to purchase a new product key since I misplaced the first one. Still nothing helped. I did notice that if I clicked on the Microsoft icon in the upper lefthand corner of the blank document, I could see a menu of my recent documents and even search in an explorer type of menu system. In that roundabout way I could open the files. But if I tried it the normal way, I still got the blank screen. When I would close the blank document, it said Word has stopped working, that it was trying to recover the data, and that it was searching online for a solution. That only brought me back to the suggestion to update which I had already done. I even did antivirus and antispyware scans. There is nothing wrong with the documents themselves. I opened them on someone else's computer that had Word 2007 and they opened without a problem. I would like to be able to open my documents in one step the way I used to. Sorry this was so long. Any help is appreciated. Thanks in advance. |
#2
Posted to microsoft.public.word.docmanagement
|
|||
|
|||
Word 2007 Suddenly Not Working- Unable To Open Documents
Just an update:
I have tried suggestions such as renaming normal.doc, changing the default printer and removing and reinstalling the printer driver. After these manipulations the document will open correctly the first time only and then go back to the incorrect way each time after. But at all times on closure the program always said, "Word has stopped working." From there it's the same as below. Also of note is that all my system restore points from before the problem started have now been deleted by the system. They didn't work anyway. When the problem first happened I tried system restore and it said it couldn't be restored. I don't know what to do anymore. "Mindy325" wrote: I'm using Word from Office Home and Student 2007 with Vista Home Premium. It was working perfectly until about 5 days ago. I have not installed anything different. It used to show a counter where it was counting the words of the document and then the documant would open. Now it shows a blank screen with the counter at zero. The document itself is not empty. It still shows the appropriate number of kbs on the desktop. I went online to try to diagnose, repair, and update. It told me that I had all of the Microsoft updates. (By the way, this might or might not be related, but other Microsoft updates keep asking me to download them even though they installed successfully.) I uninstalled and then re-installed Office 2007 and by doing so I had to purchase a new product key since I misplaced the first one. Still nothing helped. I did notice that if I clicked on the Microsoft icon in the upper lefthand corner of the blank document, I could see a menu of my recent documents and even search in an explorer type of menu system. In that roundabout way I could open the files. But if I tried it the normal way, I still got the blank screen. When I would close the blank document, it said Word has stopped working, that it was trying to recover the data, and that it was searching online for a solution. That only brought me back to the suggestion to update which I had already done. I even did antivirus and antispyware scans. There is nothing wrong with the documents themselves. I opened them on someone else's computer that had Word 2007 and they opened without a problem. I would like to be able to open my documents in one step the way I used to. Sorry this was so long. Any help is appreciated. Thanks in advance. |
#3
Posted to microsoft.public.word.docmanagement
|
|||
|
|||
Word 2007 Suddenly Not Working- Unable To Open Documents
Same thing is happening to me. When I work and close the office, either word
or powerpoint. It gives an error message. I downloaded all uploads, and windows check online everything seems OK but the error message still there. Is there anybody that may help? "Mindy325": I'm using Word from Office Home and Student 2007 with Vista Home Premium. It was working perfectly until about 5 days ago. I have not installed anything different. It used to show a counter where it was counting the words of the document and then the documant would open. Now it shows a blank screen with the counter at zero. The document itself is not empty. It still shows the appropriate number of kbs on the desktop. I went online to try to diagnose, repair, and update. It told me that I had all of the Microsoft updates. (By the way, this might or might not be related, but other Microsoft updates keep asking me to download them even though they installed successfully.) I uninstalled and then re-installed Office 2007 and by doing so I had to purchase a new product key since I misplaced the first one. Still nothing helped. I did notice that if I clicked on the Microsoft icon in the upper lefthand corner of the blank document, I could see a menu of my recent documents and even search in an explorer type of menu system. In that roundabout way I could open the files. But if I tried it the normal way, I still got the blank screen. When I would close the blank document, it said Word has stopped working, that it was trying to recover the data, and that it was searching online for a solution. That only brought me back to the suggestion to update which I had already done. I even did antivirus and antispyware scans. There is nothing wrong with the documents themselves. I opened them on someone else's computer that had Word 2007 and they opened without a problem. I would like to be able to open my documents in one step the way I used to. Sorry this was so long. Any help is appreciated. Thanks in advance. |
#4
Posted to microsoft.public.word.docmanagement
|
|||
|
|||
Word 2007 Suddenly Not Working- Unable To Open Documents
This sounds similar to a problem I had, try the following which was
suggested for my issue and resolved it. Sounds like a corrupted Word DataKey. Run Regedit, navigate down to DATA and delete it. When Word is restarted, it will automatically recreate the keys. Word DataKey HKEY_CURRENT_USER\Software\Microsoft\Office\versio n number\Word\Data After I deleted the "Data" key (BTW for office 2007 the version is 12), I opened Xplorer2 (Windows Explorer replacement), found a word file, double-clicked on it and I could use my mouse as expected. Everything now seems normal. |
Reply |
Thread Tools | |
Display Modes | |
|
|
Similar Threads | ||||
Thread | Forum | |||
Unable to type or open documents in Microsoft Word 2003 | Microsoft Word Help | |||
In word 2007 my left mouse button has suddenly stopped working | Tables | |||
unable to open microsoft word documents | Microsoft Word Help | |||
unable to open Word documents | Microsoft Word Help | |||
Unable to open any Word 2003 documents | New Users |