[george monday]

I have windows xp that came with microsoft works suite 2000 installed on my
gateway computer. Viruses invaded my computer and in a last ditch effort to
clear it up I dumped everything and rebooted again with the CD's that came
with my computer. When I attempted to reload word, it called for an
authentication code, (25 characters). When I entered this it gives me an
"invalid code" message. I have contacted gateway and microsoft both several
times with no solution. The last time gateway gave me a generic code and it
would not work. They said then to contact microsoft again. Their last message
was that it sounded like a problem with my computer and suggested that I come
here to look for a solution.

Thanks in advance if anyone knows a solution. This has been going on for
months and has seriously hampered my work. I produce manuscripts on another
computer but cannot send or email anything produced in a word document
because my computer online scrambles it into jiberish when I attempt to send
it.


--
gm

[JoAnn Paules [MVP]]

Define "dumped everything and rebooted". Does that mean that you reformatted
your computer and had to reload EVERYTHING or just that you uninstalled
Office?

BTW - are you running an antivirus now?

--

JoAnn Paules
MVP Microsoft [Publisher]

~~~~~
How to ask a question
http://support.microsoft.com/KB/555375




"george monday" wrote in message
...
I have windows xp that came with microsoft works suite 2000 installed on my
gateway computer. Viruses invaded my computer and in a last ditch effort
to
clear it up I dumped everything and rebooted again with the CD's that came
with my computer. When I attempted to reload word, it called for an
authentication code, (25 characters). When I entered this it gives me an
"invalid code" message. I have contacted gateway and microsoft both
several
times with no solution. The last time gateway gave me a generic code and
it
would not work. They said then to contact microsoft again. Their last
message
was that it sounded like a problem with my computer and suggested that I
come
here to look for a solution.

Thanks in advance if anyone knows a solution. This has been going on for
months and has seriously hampered my work. I produce manuscripts on
another
computer but cannot send or email anything produced in a word document
because my computer online scrambles it into jiberish when I attempt to
send
it.


--
gm

[george monday]

Yes, I reinstalled everything sent with the computer. That reformated
everything.
--
gm


"JoAnn Paules [MVP]" wrote:

Define "dumped everything and rebooted". Does that mean that you reformatted
your computer and had to reload EVERYTHING or just that you uninstalled
Office?

BTW - are you running an antivirus now?

--

JoAnn Paules
MVP Microsoft [Publisher]

~~~~~
How to ask a question
http://support.microsoft.com/KB/555375




"george monday" wrote in message
...
I have windows xp that came with microsoft works suite 2000 installed on my
gateway computer. Viruses invaded my computer and in a last ditch effort
to
clear it up I dumped everything and rebooted again with the CD's that came
with my computer. When I attempted to reload word, it called for an
authentication code, (25 characters). When I entered this it gives me an
"invalid code" message. I have contacted gateway and microsoft both
several
times with no solution. The last time gateway gave me a generic code and
it
would not work. They said then to contact microsoft again. Their last
message
was that it sounded like a problem with my computer and suggested that I
come
here to look for a solution.

Thanks in advance if anyone knows a solution. This has been going on for
months and has seriously hampered my work. I produce manuscripts on
another
computer but cannot send or email anything produced in a word document
because my computer online scrambles it into jiberish when I attempt to
send
it.


--
gm

[george monday]

Oh yes, I now have several antivirus programs installed.
--
gm


"JoAnn Paules [MVP]" wrote:

Define "dumped everything and rebooted". Does that mean that you reformatted
your computer and had to reload EVERYTHING or just that you uninstalled
Office?

BTW - are you running an antivirus now?

--

JoAnn Paules
MVP Microsoft [Publisher]

~~~~~
How to ask a question
http://support.microsoft.com/KB/555375




"george monday" wrote in message
...
I have windows xp that came with microsoft works suite 2000 installed on my
gateway computer. Viruses invaded my computer and in a last ditch effort
to
clear it up I dumped everything and rebooted again with the CD's that came
with my computer. When I attempted to reload word, it called for an
authentication code, (25 characters). When I entered this it gives me an
"invalid code" message. I have contacted gateway and microsoft both
several
times with no solution. The last time gateway gave me a generic code and
it
would not work. They said then to contact microsoft again. Their last
message
was that it sounded like a problem with my computer and suggested that I
come
here to look for a solution.

Thanks in advance if anyone knows a solution. This has been going on for
months and has seriously hampered my work. I produce manuscripts on
another
computer but cannot send or email anything produced in a word document
because my computer online scrambles it into jiberish when I attempt to
send
it.


--
gm

[JoAnn Paules [MVP]]

1. Glad to hear that you're covered now.

2. Are there any trial versions of Office on your system? Sometimes those
blasted things are pre-installed and it's possible it was on your recovery
disk. (I'm guessing here but it's worth asking.)

--

JoAnn Paules
MVP Microsoft [Publisher]

~~~~~
How to ask a question
http://support.microsoft.com/KB/555375




"george monday" wrote in message
...
Yes, I reinstalled everything sent with the computer. That reformated
everything.
--
gm


"JoAnn Paules [MVP]" wrote:

Define "dumped everything and rebooted". Does that mean that you
reformatted
your computer and had to reload EVERYTHING or just that you uninstalled
Office?

BTW - are you running an antivirus now?

--

JoAnn Paules
MVP Microsoft [Publisher]

~~~~~
How to ask a question
http://support.microsoft.com/KB/555375




"george monday" wrote in message
...
I have windows xp that came with microsoft works suite 2000 installed on
my
gateway computer. Viruses invaded my computer and in a last ditch
effort
to
clear it up I dumped everything and rebooted again with the CD's that
came
with my computer. When I attempted to reload word, it called for an
authentication code, (25 characters). When I entered this it gives me
an
"invalid code" message. I have contacted gateway and microsoft both
several
times with no solution. The last time gateway gave me a generic code
and
it
would not work. They said then to contact microsoft again. Their last
message
was that it sounded like a problem with my computer and suggested that
I
come
here to look for a solution.

Thanks in advance if anyone knows a solution. This has been going on
for
months and has seriously hampered my work. I produce manuscripts on
another
computer but cannot send or email anything produced in a word document
because my computer online scrambles it into jiberish when I attempt to
send
it.


--
gm

[Graham Mayor]

Having several anti-virus programs is not a good plan. They will conflict.
Pick one and get rid of the others.

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org


george monday wrote:
Oh yes, I now have several antivirus programs installed.

Define "dumped everything and rebooted". Does that mean that you
reformatted your computer and had to reload EVERYTHING or just that
you uninstalled Office?

BTW - are you running an antivirus now?

--

JoAnn Paules
MVP Microsoft [Publisher]

~~~~~
How to ask a question
http://support.microsoft.com/KB/555375




"george monday" wrote in
message ...
I have windows xp that came with microsoft works suite 2000
installed on my gateway computer. Viruses invaded my computer and
in a last ditch effort to
clear it up I dumped everything and rebooted again with the CD's
that came with my computer. When I attempted to reload word, it
called for an authentication code, (25 characters). When I entered
this it gives me an "invalid code" message. I have contacted
gateway and microsoft both several
times with no solution. The last time gateway gave me a generic
code and it
would not work. They said then to contact microsoft again. Their
last message
was that it sounded like a problem with my computer and suggested
that I come
here to look for a solution.

Thanks in advance if anyone knows a solution. This has been going
on for months and has seriously hampered my work. I produce
manuscripts on another
computer but cannot send or email anything produced in a word
document because my computer online scrambles it into jiberish when
I attempt to send
it.


--
gm